Customer Team Member

Co-op; East Hagbourne; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail chain in East Hagbourne is looking for a Customer Team Member to join their friendly team. You will provide excellent customer service, assist with restocking shelves, and maintain store compliance. Ideal candidates should have great people skills and a genuine care for customers. The role offers a flexible working pattern with various shifts, full paid training, and generous employee benefits including discounts and a pension scheme.

Benefits

30% discount on products

Pension scheme with up to 10% contribution

Virtual healthcare services

24/7 employee assistance

Career progression support

Cycle-to-work scheme

Qualifications

• Aged 18 or over to work early mornings or late evenings.
• Genuine care for customer needs.
• Ability to build positive relationships with customers and colleagues.

Responsibilities

• Provide friendly service on the tills and the shop floor.
• Support colleagues in solving customer problems.
• Ensure shelves are stocked and accurate.
• Involve in community activities and events.

Skills

Customer service skills

People skills

Problem-solving

Flexibility

Job description

Overview

Customer Team Member

Location: 202 Broadway, Didcot, OX11 8RN

Pay: £12.60 per hour

Contract: 15 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full, paid training provided.

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

You can apply for this role using your mobile device (no CV needed!).

We’re looking for Customer Team Members to join our team at Co-op.

As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. You’ll provide great service on the tills and the shop floor, while also performing a wide range of other tasks around the store such as re-stocking shelves and cleaning up spillages.

What you’ll do

• Friendly and thoughtful service – put customers first in everything you do: respond to queries, champion Co-op products and Membership, and deliver a great shopping experience
• Work together to make everyone’s day better – support store colleagues to solve problems for customers and members
• Keep the store safe and compliant – ensure shelves are stocked and prices, dates, and temperatures are accurate
• Help introduce new products and services – make changes feel natural, share experiences with colleagues so everyone learns together
• Support local community – get involved in activities and events

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream – a money management app giving access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part-time colleagues)
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for personal development and career progression
• Rota sharing three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and recognise the importance of teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process. We’re part of the Disability Confident scheme, meaning we’ll offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process, we’ll ask if you need reasonable adjustments to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process and about diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

Assessments

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.