Customer Team Member

AF Blakemore & Son Ltd; Chasetown; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent retail business in Chasetown is seeking a SPAR Customer Team Member to support store management and enhance customer experiences. You'll greet customers, assist with inquiries, process purchases, and maintain stock. Ideal candidates will have experience in retail, excellent attention to detail, and a passion for customer service. The role offers an excellent benefits package including generous discounts, wellbeing support, and a pension scheme.

Benefits

Generous benefits package

Holiday, Maternity, and Paternity leave

Staff discounts

Wellbeing support

Company Pension Scheme

Free Tea & Coffee

Cycle to work scheme

Long Service Awards

Qualifications

• Previous experience in a similar role is preferred.
• Excellent attention to detail.
• Understanding of retail legislative responsibilities.
• Ability to contribute ideas for exceptional customer service.
• Experience using a ‘Challenge 25’ policy desirable.
• Keen and enthusiastic approach to work.
• Cash handling experience preferred.

Responsibilities

• Greeting customers in a friendly manner.
• Answering customer inquiries and assisting in finding items.
• Processing customer purchases efficiently.
• Upselling products and highlighting offers.
• Checking deliveries and stocking shelves.
• Maintaining a clean and organised sales floor.
• Completing assigned tasks per procedures.

Job description

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Evening shifts.

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Burntwood, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’

Key Tasks/Responsibilities:

Customer Service:

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service
• Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales at our Burntwood SPAR store
  Store Operations:
• Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
• Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
• Adhering to all company policies and procedures and processes.
  
  

Key Skills/Knowledge:

• Previous experience in a similar role and/or industry is preferred
• Reliably follows instructions and procedures with excellent attention to detail
• Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward
• Experience of using a ‘Challenge 25’ policy desirable
• Keen and enthusiastic approach to working both in a team and independently
• Previous cash handling experience is preferred but not essential
  
  

What's in it for you?

• Excellent benefits package including:
• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
• Develop your skills and capability in a highly supportive and multi-diverse culture
• Gain hands-on experience in a high volume, fast paced convenience store
• Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
• Proactive promotion of internal candidates
• Free Tea & Coffee
• Early access to your pay through ‘EarlyPay’
• 24/7 access to your payslips and Rotas via HR/Payroll portal
• Wellbeing support – access to emotional support, counselling, legal and financial advice
• Company Pension Scheme
• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
• Cycle to work - Bicycle purchase scheme
• Long Service Awards

We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 246 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.