Customer Team Member

Co-op Group; Biggar; Presencial; GBP 15.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Full training provided

30% discount on store products

Pension scheme

Holiday allowance (31 days pro rata)

GP access

Cycle-to-work scheme

Career development resources

Descripción de la vacante

Co-op in Biggar is inviting applications for a Customer Team Member to help deliver friendly, helpful service in-store. You will join a close-knit team in a fast-moving shop, assisting customers, stocking shelves, and handling tills as required.

The role is part-time, 12 hours per week with regular overtime, a four-month temporary contract and rotating shifts from early morning. Full training provided, and you may gain experience across departments; you’ll also promote Co-op membership and

Formación

• Customer service orientation with a friendly approach.
• Ability to work as part of a team across shifts.
• Willingness to work flexible hours including weekends.

Responsabilidades

• Deliver friendly, thoughtful service and help resolve issues on the shop floor.
• Keep shelves stocked, assist with prices and stock checks.
• Operate tills when needed and support daily store operations.
• Promote Co-op membership and assist customers with a positive experience.
• Support post office, bakery or online order pickup where available.

Conocimientos

Customer service

Teamwork

Flexible shifts

Descripción del empleo

Customer Team Member

Location: Old Auction Market Old Station Road, Biggar, ML12 6BW

Pay: £13.04 per hour

Contract: 12 hours per week + regular overtime, 4 month temporary contract, part time

Working pattern: Opening shifts, between 6am to 6pm Monday to Thursday. Will include at least 1 weekend shift which will require flexible availability. Additional availability can be discussed at interview.

Full, paid training provided

We're looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters

You'll help keep our shelves stocked and support sales, making sure customers can find what they need. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community

What you'll bring

• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

We reserve the right to remove a vacancy before the scheduled closing date.