Customer Team Member

Co-op; Askam-in-Furness; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading retail company as a Customer Team Member, contributing to excellent customer service in a friendly team. Enjoy varied shifts with training provided and numerous benefits including holidays, pension contributions, and discounts on products. Ideal for individuals with strong people skills and a genuine care for customers, this role offers an inclusive working environment with support for personal development.

Benefits

31 days holiday (pro rata for part-time)

30% discount on all Co-op products

Pension scheme with up to 10% contributions

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Wagestream app for accessing earnings

Full, paid training and development support

Qualifications

• Must be aged 18 or over due to shift requirements.
• Great people skills and ability to build positive relationships.
• Flexible to work varied shifts.

Responsibilities

• Provide friendly service and assist customers on the shop floor.
• Re-stock shelves, ensure safety and compliance in the store.
• Work in the in-store bakery and promote Co-op products.

Skills

Customer Service

People Skills

Problem-solving

Flexibility

Job description

We are looking for Customer Team Members to join our team at Co-op.

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview. This role also includes working in our in-store bakery. Full, paid training is provided. You can apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities include providing excellent service on the tills and shop floor, re-stocking shelves, and cleaning up spillages.

At Co-op, we focus on making things fairer for our members and communities. We support your physical, mental, and financial wellbeing, offering policies to help through life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What you'll do

• Provide friendly and thoughtful service, responding to queries, promoting Co-op products and Membership, working in our in-store bakery, and delivering a great shopping experience.
• Support your colleagues to solve problems for customers and members.
• Ensure the store is safe and compliant—stock shelves properly, and check prices, dates, and temperatures.
• Assist with introducing new products and services, sharing experiences with colleagues to foster learning.
• Support your local community by participating in activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills and the ability to build positive relationships.
• A positive approach to change and problem-solving.
• The flexibility to work different shifts.

Why Co-op?

• 30% discount on all Co-op products plus 10% on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream app for accessing a percentage of your pay as you earn.
• 31 days of holiday (including bank holidays, pro rata for part-time colleagues).
• Virtual healthcare services, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and support for your development and career growth.
• Rotas shared three weeks in advance, accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. Our stores are inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities we serve.

If you have a disability, we can make reasonable adjustments during recruitment. We are part of the Disability Confident scheme, and will offer an interview to disabled candidates who meet the minimum criteria. We will ask if you'd like to be considered under this scheme when you apply.

When invited to participate in the recruitment process, we will ask if you need any reasonable adjustments to enable your participation.