Customer Team Member

Co-op; Alnwick; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Co-op as a Customer Team Member and be part of a team dedicated to customer service. Enjoy benefits like 31 days holiday, a pension scheme with employer contributions, and virtual healthcare services. This role requires flexibility in working hours and offers full training for your career development.

Benefits

30% discount on all Co-op products

10% discounts on other brands

Pension scheme with up to 10% employer contributions

Wagestream app for money management

Full, paid training

Cycle-to-work scheme

24/7 employee assistance service

Qualifications

• Aged 18 or over.
• Genuine care for the needs of customers and members.
• Great people skills.

Responsibilities

• Provide friendly service and assist customers at the tills.
• Restock shelves and maintain store safety.
• Participate in community activities.

Skills

Customer service

Problem-solving

Teamwork

Flexibility

Job description

We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll receive amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

Working pattern:

Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview. Full, paid training is provided. You can apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Responsibilities include providing excellent service at the tills and on the shop floor, restocking shelves, and cleaning spillages.

At Co-op, we focus on making things fairer for our members and communities. We support your physical, mental, and financial wellbeing with market-leading policies to help you through life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What you'll do

1. Provide friendly and thoughtful service, putting customers first by responding to queries, promoting Co-op products and Membership, and ensuring a great shopping experience.
2. Support your colleagues to solve problems and support customers and members.
3. Maintain store safety and legality by keeping shelves stocked, and ensuring prices, dates, and temperatures are correct.
4. Assist in introducing new products and services, sharing experiences with colleagues to facilitate learning.
5. Support the local community by participating in activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills and the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem-solving.
• The flexibility to work various shifts.

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday, including bank holidays (pro-rata for part-time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. We strive for inclusive environments where colleagues can reach their full potential. We celebrate differences and recognize the importance of reflecting the communities we serve. If you have a disability, we can make reasonable adjustments in our recruitment process. We are part of the Disability Confident scheme, which means we will always offer an interview to disabled candidates who meet the minimum criteria and apply through the scheme. When you apply, you will be asked if you wish to be considered under this scheme. If invited to interview, we will ask if you need any reasonable adjustments to participate.