Customer Team Leader - Includes comprehensive career development support (Hiring Immediately)

JR United Kingdom; England; On-site; Part time

Job summary

Join a leading company as a Customer Team Leader, where you'll manage store operations and develop your team's skills. You'll enjoy extensive benefits including a competitive salary, generous holidays, and a supportive environment focused on your career growth.

Benefits

36 days holiday

10% contributions to pension

30% discount on store products

Virtual healthcare services

Flexible work hours

Qualifications

• Genuine care for customers and members.
• Ability to balance leading and supporting a team.
• Flexibility to work varied shifts.

Responsibilities

• Lead store operations and ensure safety compliance.
• Coach and develop the store team.
• Manage stock and assist with HR processes.

Skills

Customer service

Leadership

Organizational skills

Problem-solving

Communication

Job description

Customer Team Leader

Location: The Co-operative Food, 2-4 Fitzalan Road, Horsham, RH13 6AA

Pay: £13.65 plus benefits

Contract: 25 hours per week + regular overtime, permanent

Working pattern: Varied shifts including afternoons, late evenings, and weekends, to be discussed at interview.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Provide friendly and thoughtful service, working in our in-store bakery, managing the store, and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
• Ensure the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to enhance the shopping experience.
• Support your store manager by deputising when they’re not working and assisting with HR processes.
• Lead the introduction of new products and services, working closely with your team to implement change and gather feedback.
• Build relationships and get involved in your local community, supporting the delivery of the local Co-op community plan.

This job would suit people who have

• A genuine care for the needs of customers and members.
• The ability to balance leading and supporting your team and working on the shop floor.
• Great people skills to build positive relationships with customers and colleagues.
• Strong organisational and problem-solving skills.
• A desire to learn, grow, and develop your leadership skills.
• The flexibility to work a range of shifts.

Why Co-op?

• Full, paid training and support for your personal development and career progression.
• 30% discount on all Co-op products in-store plus 10% discounts on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro rata for part-time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance, accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. We aim for our stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and recognize the importance of reflecting the communities we serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We are part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who meet the minimum criteria for the job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If invited to participate in the recruitment process, we’ll ask if you need any reasonable adjustments.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and about the Disability Confident scheme and our diversity commitments at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process, you’ll need to complete two online assessments, taking around 20 minutes.

We reserve the right to remove the vacancy before the scheduled closing date.