Customer Team Leader (Hiring Immediately)

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Client:

Co-op

Location:

Sunderland, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

Closing date: 22-04-2025

Customer Team Leader Location: Railway Terrace, Penshaw, Houghton le Spring, DH4 7JG Pay: £13.65 per hour Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (from 5:45am), afternoons, late evenings (until 11pm) and weekends, to be discussed at interview.
Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You will lead the store team – coaching and supervising Customer Team Members and deputising for the Store Manager, while also delivering excellent customer service and performing tasks like re-stocking shelves and cleaning spillages.
At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities. We promise to take care of you, supporting your physical, mental, and financial wellbeing, and offering policies for life events like bereavement, pregnancy loss, fertility treatment, and menopause.
What you’ll do

• Provide friendly, welcoming, helpful, and thoughtful service, managing the store and handling challenging situations.
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued.
• Ensure the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to enhance shopping experience.
• Support your store manager by deputising and delivering HR processes.
• Lead the introduction of new products and services, working with your team to implement change and gather feedback.
• Build relationships and participate in your local community, supporting the delivery of the Co-op community plan.

This job would suit people who have

• A genuine care for customer and member needs.
• The ability to balance leadership and support, including on the shop floor.
• Great people skills to build positive relationships with customers and colleagues.
• Strong organisational and problem-solving skills.
• A desire to learn, grow, and develop leadership skills.
• The flexibility to work various shifts.

Why Co-op?

• Full, paid training and support for personal development and career growth.
• 30% discount on Co-op products, plus 10% on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream app for accessing a portion of your pay as you earn it.
• 36 days holiday (including bank holidays, pro rata for part-time).
• Virtual healthcare services, including GP, eye care, mental health, and nutrition support.
• 24/7 employee assistance service.
• Rota sharing three weeks in advance, accessible via phone.
• Cycle-to-work scheme.

Building an inclusive workplace
We aim to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities they serve.
If you have a disability, we can make reasonable adjustments during recruitment. We are part of the Disability Confident scheme and will offer interviews to eligible disabled candidates.
Please indicate if you want to be considered under this scheme when applying.
We may ask for reasonable adjustments during the recruitment process. More information is available at jobs.coop.co.uk/apply-process and jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application, you’ll complete two online assessments (~20 minutes).
We reserve the right to close the vacancy early.