Customer Team Leader (Hiring Immediately)

JR United Kingdom; North East; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customer Team Leader to join their vibrant team. This role offers a unique opportunity to lead a dedicated group, ensuring exceptional customer service while managing various store operations. With full training provided, you'll develop your leadership skills in a supportive environment. Enjoy a competitive pay rate, generous holiday allowance, and benefits such as discounts and virtual healthcare. If you are a people-oriented individual with a passion for community engagement and team development, this position is perfect for you!

Benefits

36 days holiday

Pension with up to 10% employer contribution

30% discount on Co-op products

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Wagestream app for early pay access

Qualifications

• Ability to lead and support teams while working on the shop floor.
• Strong organizational and problem-solving skills.

Responsibilities

• Provide friendly service and manage the store effectively.
• Coach and supervise team members while ensuring safety and legality.

Skills

Customer Service

Team Leadership

Organizational Skills

Problem-Solving

Communication

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Co-op

Location:

Northumberland, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

26.04.2025

Expiry Date:

10.06.2025

col-wide

Job Description:

Closing date: 24-04-2025

Customer Team Leader Location: 41 Main Street, Seahouses, NE68 7RF Pay: £13.65 per hour Contract: 39 hours per week + regular overtime, permanent, full time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll lead the store team – coaching and supervising Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities. We promise to take care of you with support for your wellbeing, as well as market-leading policies for life events from bereavement to menopause.
What you’ll do

• Provide friendly and thoughtful service, managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture.
• Ensure the store remains safe, legal, and operational.
• Manage diligence checks and stock accuracy to enhance shopping experience.
• Support your store manager by deputising and delivering HR processes.
• Introduce new products and services, encouraging feedback.
• Build relationships and support local community initiatives.

This job would suit people who have

• A genuine care for customers and members’ needs.
• The ability to lead and support your team while working on the shop floor.
• Great people skills and relationship-building abilities.
• Strong organisational and problem-solving skills.
• A desire to learn and develop leadership skills.
• The flexibility to work various shifts.

Why Co-op?

• Full, paid training and support for your career development.
• 30% discount on Co-op products and 10% on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream app for accessing part of your pay early.
• 36 days of holiday including bank holidays.
• Virtual healthcare services for you and your family.
• 24/7 employee assistance service.
• Rota sharing three weeks in advance.
• Cycle-to-work scheme.

Building an inclusive workplace
We celebrate diversity and aim for our teams to reflect the communities we serve. We make reasonable adjustments for applicants with disabilities and participate in the Disability Confident scheme. Please indicate if you wish to be considered under this scheme when applying.
As part of the application, you’ll complete two online assessments (~20 minutes).
We reserve the right to close the vacancy early.