Customer Team Leader (Hiring Immediately)

JR United Kingdom; Newport-on-Tay; On-site; GBP 80,000 - 100,000; Part time

Job description

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Client:

Co-op

Location:

Newport-On-Tay, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Closing date: 30-04-2025

Customer Team Leader Location: 6061 Rogerstone - Tregwilym Road, Jubilee Park, Rogerstone, NP10 9EJ Pay: £13.65 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Shifts of 5:30am to 2pm or 2pm to 10pm including weekends, to be discussed at interview.
Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do

• Provide friendly and thoughtful service, managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture.
• Ensure the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to enhance shopping experience.
• Support your store manager by deputising and delivering HR processes.
• Lead the introduction of new products and services, working closely with your team.
• Build relationships and support the local community, contributing to the Co-op community plan.

This job would suit people who have

• A genuine care for customers and members’ needs.
• The ability to balance leading/supporting your team and working on the shop floor.
• Great people skills to build positive relationships.
• Strong organisational and problem-solving skills.
• A desire to learn, grow, and develop leadership skills.
• The flexibility to work various shifts.

Why Co-op?

• Full, paid training and support for career development.
• 30% discount on Co-op products, plus 10% on other brands.
• A pension scheme with up to 10% employer contributions.
• Access to Wagestream for early pay access.
• 36 days holiday including bank holidays.
• Virtual healthcare services for you and family.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance.
• Cycle-to-work scheme.

Building an inclusive workplace
We welcome applications from everyone and aim to build diverse teams. We support candidates with disabilities through reasonable adjustments and are part of the Disability Confident scheme. We’ll ask if you’d like to be considered under this scheme during your application.
Further information about our recruitment process and commitments to diversity can be found on our website.
As part of the application, you’ll complete two online assessments (~20 minutes).
We reserve the right to remove this vacancy before the closing date.