Customer Team Leader (Hiring Immediately)

JR United Kingdom; England; On-site; GBP 1,000; Part time

Job summary

An established industry player is seeking a Customer Team Leader to join their dynamic team. This role involves delivering exceptional service, leading a team, and ensuring a welcoming environment for customers. The position offers full training, a flexible working schedule, and a range of benefits including generous holiday allowance and discounts. If you have a passion for customer service and leadership, this opportunity is perfect for you to grow your career while making a positive impact in your community.

Benefits

36 days holiday

10% employer pension contribution

30% discount on Co-op products

Wagestream access

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• Strong people skills and the ability to build positive relationships.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers every day.
• Develop team capabilities through coaching and training.
• Ensure store remains safe, legal, and fully operational.

Skills

Customer Service

Team Leadership

Organizational Skills

Problem-Solving

Communication Skills

Education

None specified

Job description

Customer Team Leader (Hiring Immediately), wiltshire

Client:

Co-op

Location:

wiltshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

16.04.2025

Expiry Date:

31.05.2025

Job Description:

Closing date: 18-04-2025

Customer Team Leader

Location: 19 - 21 North Street, Wilton, Salisbury, SP2 0HE

Pay: £13.65 per hour

Contract: 24 hours per week + regular overtime, permanent, part time

Working pattern: 3-4 varied shifts over 7 days including early mornings 6am, afternoons, late evenings 10pm and weekends, to be discussed at interview. This role will include work on our Post Office Counters.

Full, paid training provided. You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

What you’ll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, support with tasks on the post office counter, often taking ownership for managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
• Make sure that the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.

This job would suit people who have

• A genuine care for the needs of customers and members.
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem-solving skills.
• A desire to learn, grow and develop your leadership skills.
• The flexibility to work a range of different shifts.

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression.
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
• A pension scheme with up to 10% employer contributions.
• Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro rata for part time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.