Customer Team Leader (Hiring Immediately)

JR United Kingdom; Belfast; On-site; GBP 80,000 - 100,000; Part time

Job summary

An established industry player is seeking a dedicated Customer Team Leader to join their friendly team in Belfast. This role involves leading the store team, providing excellent customer service, and managing daily operations. With a commitment to personal development, you'll receive full training and support to help you grow your career. Enjoy fantastic benefits, including a generous holiday allowance, a pension scheme with employer contributions, and discounts on store products. If you have a passion for customer care and a desire to make a positive impact in your community, this opportunity is perfect for you.

Benefits

36 days holiday

30% discount on Co-op products

Pension scheme with up to 10% contributions

Virtual healthcare services

Wagestream app for pay access

Employee assistance service

Cycle-to-work scheme

Full paid training

Qualifications

• Must be 18+ to authorise age-related sales.
• Ability to lead and support a team while managing store operations.

Responsibilities

• Provide friendly service and manage store operations effectively.
• Coach and develop team capabilities while fostering an inclusive culture.
• Ensure store safety and compliance with legal standards.

Skills

Customer Service

Team Leadership

Organizational Skills

Problem-Solving

Communication Skills

Job description

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Client:

Co-op

Location:

Belfast, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

7

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Closing date: 22-04-2025

Customer Team Leader

Location: 361 Beersbridge Road, Belfast, BT5 5DT

Pay: £13.65 per hour

Contract: 12 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview.

Full, paid training provided.

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
• Make sure that the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.

This job would suit people who have

• A genuine care for the needs of customers and members.
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem-solving skills.
• A desire to learn, grow and develop your leadership skills.
• The flexibility to work a range of different shifts.

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression.
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro rata for part time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.