Customer Team Leader - Flexible working hours with regular overtime opportunities (Hiring Immed[...]

JR United Kingdom; Scotland; Hybrid; Part time

Job summary

Join a leading retailer as a Customer Team Leader in Aberdeenshire. This flexible, part-time position offers excellent benefits including paid training, discounts, and a pension scheme. Lead a dedicated team, engage with your community, and develop your career in a supportive environment.

Benefits

36 days holiday

10% pension contribution

30% store discount

Virtual healthcare services

Paid training

Qualifications

• Genuine care for customers and members.
• Ability to balance leadership and support roles.
• Flexibility to work various shifts.

Responsibilities

• Manage the store and handle challenging situations.
• Coach and supervise Customer Team Members.
• Implement change and gather team feedback.

Skills

People Skills

Organisational Skills

Problem-Solving Skills

Job description

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Customer Team Leader - Flexible working hours with regular overtime opportunities (Hiring Immediately), Aberdeenshire

Client: Co-op

Location:
12 Market Square, Stonehaven, AB39 1BE

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Closing date: 05-06-2025

Customer Team Leader

Location: 12 Market Square, Stonehaven, AB39 1BE

Pay: £13.65 per hour

Contract: 25 hours per week + regular overtime, permanent, part-time

Working pattern: Varied shifts including early mornings (from 6.00am), afternoons, late evenings (until 10.00pm) and weekends, to be discussed at interview.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services, and a 30% discount on Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll lead the store team—coaching and supervising Customer Team Members and deputising for the Store Manager, while also delivering excellent customer service and performing various store tasks like re-stocking shelves and cleaning spillages.

At Co-op, we focus on fairness and community. We support your physical, mental, and financial wellbeing, offering policies that assist through life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What you’ll do

• Provide friendly, welcoming, and helpful service, managing the store and handling challenging situations.
• Develop your team through coaching and training, fostering an inclusive culture where everyone’s voice is valued.
• Ensure the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to enhance shopping experience.
• Support your store manager by deputising and delivering HR processes.
• Lead the introduction of new products and services, working with your team to implement change and gather feedback.
• Build relationships and engage in community activities, supporting the local Co-op community plan.

This job would suit people who have

• A genuine care for customers and members
• The ability to balance leadership and support roles, including shop floor work
• Great people skills to build positive relationships
• Strong organisational and problem-solving skills
• A desire to learn and develop leadership skills
• The flexibility to work various shifts

Why Co-op?

• Paid training and support for career growth
• 30% discount on Co-op products, plus 10% on other brands
• A pension scheme with up to 10% employer contributions
• Wagestream app for accessing part of your pay early
• 36 days holiday (including bank holidays, pro-rata for part-time)
• Virtual healthcare services for you and your family
• 24/7 employee assistance
• Rota sharing three weeks in advance, accessible via phone
• Cycle-to-work scheme

Building an inclusive workplace

We welcome applications from everyone and aim to create inclusive environments. We support reasonable adjustments for disabilities and are part of the Disability Confident scheme, offering interviews to qualified disabled candidates. During the application, you’ll be asked if you want to be considered under this scheme and if you need any adjustments for the recruitment process. More info at jobs.coop.co.uk/apply-process and jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application, you’ll complete two online assessments (~20 minutes). We reserve the right to remove the vacancy before the closing date if needed.