Customer Team Leader

TieTalent; Worcester; On-site; Part time

Job summary

A leading company in retail seeks a motivated Customer Team Leader for The Co-operative Food. This part-time role includes coaching associates, ensuring customer satisfaction, and managing store operations. The position offers comprehensive training and benefits such as a pension plan, 36 days of holiday, and a discount on store products.

Benefits

36 days holiday

10% employer pension contribution

30% discount on Co-op products

Virtual healthcare services

Wagestream money management app

Full, paid training

Dedicated support for development

Qualifications

• Aged 18 or over to authorize age-related sales.
• Ability to balance team leadership and hands-on support.

Responsibilities

• Coaching and supervising Customer Team Members.
• Ensuring the store remains safe and operational.
• Managing stock accuracy for a great shopping experience.

Skills

Customer Service

Leadership

Organizational Skills

Job description

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Customer Team Leader

Location: The Co-operative Food, 53 Gresham Road, Worcester, WR2 5QS

About

Closing date: 16-06-2025

Customer Team Leader

Location: The Co-operative Food, 53 Gresham Road, Worcester, WR2 5QS

Pay: £13.65 per hour

Contract: 12 hours per week + regular overtime, permanent part-time contract

Working pattern: 1 morning shift and 1 evening shift per week, to be discussed at interview. This role will also include working in our in-store bakery.

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What You’ll Do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery, often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
  
  

This Job Would Suit People Who Have

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts
  
  

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream– a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme
  
  

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at

jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.

• Worcester, England
  
  

Languages

• English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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