Customer Team Leader

CO-OP; Thames Ditton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Training & development

Employee discount

Flexible pay

Pension contributions

Holiday allowance

GP access

Cycle to work

Wellbeing support

Wagestream access

Financial wellbeing services

Job summary

CO-OP is seeking a Customer Team Leader to head a small store team and deliver essential services to the community. You’ll lead on shift, support daily operations, and help keep shelves stocked while promoting our membership offer and local connections.

You’ll work hands-on on the shop floor, possibly in the bakery or post office, coaching colleagues to provide great service and maintain stock accuracy every day.

Qualifications

• Passion for people and leadership.
• Ability to work flexibly and lead by example.
• Skills in retail, merchandising, or team management (experience not essential).
• Working pattern: closing shifts 2 pm–11 pm and at least one weekend shift.
• You must be aged 18+ to authorise age-related sales.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, and in our in-store bakery, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

Leadership

Customer service

Communication

People management

Retail experience

Tools

POS system

Job description

As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers. Why this job matters: You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.

What you’ll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, and in our in-store bakery, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth, As a Customer Team Member at Co-op, you'll be part of a business that's truly different. There's lots to do in this role, with plenty to keep you busy during your shifts. From giving our customers a great in-store experience to preparing bakery products and promoting our membership offer, every day is different. If you're looking to kick-start your retail career, this opportunity could be perfect for you.

As a Customer Team Leader, you'll help maintain our high standards while supporting your store colleagues to be their best. You'll assist the Store Manager and make sure your store is always safe. You'll also take pride in keeping the store well-stocked and looking great, leading by example and doing the right thing. If you have a strong sense of community, commercial awareness, and leadership skills, our Store Manager opportunity might be what you're looking for. As a Store Manager at Co-op, you'll lead your team and make sure everyone works together to deliver a great in-store experience for our customers. With plenty of support and the freedom to develop, this is a great opportunity to grow your career in retail.

Requirements

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)
• Working pattern: closing shifts from 2 pm through to 11 pm. Will include at least one weekend shift which will require flexible availability. We're happy to discuss this further at interview. Role will include working in our in-store bakery
• You must be aged 18+ to authorise age-related sales

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We want this to be a place where you can thrive, so you’ll also receive:

Benefits

• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro-rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market-leading policies to help you through life's big moments
• 30% off Co-op branded products in our food stores
• Pension with up to 10% employer contributions
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Services to support your physical, mental and financial wellbeing

Success profile

What makes a successful member of our team? Check out the top traits we’re looking for and see if you have the right mix.

• Customer Focus
• Problem Solving
• Communication
• People Management

What you’ll do as a Customer Team Leader (Food Retail at Co-op)

Our Food Retail teams are the face of Co-op. If you’re welcoming, friendly, and helpful, you’ll thrive here. The day is busy, but our colleagues work together to get things done and give our customers a great in-store experience. Whether you’re a Customer Team Member, Customer Team Leader, or Store Manager, we’ll reward you by supporting your financial, physical, and mental wellbeing, and give you the tools to own your development and your career. That’s our promise to you.

Our Co-op culture

At Co-op you’ll be welcomed and included, cared for inside and outside of work, and empowered by supportive leaders. We’re all in this together and at Co-op, we always look out for each other. We’ll do all we can to help you create a great work/life balance. If you experience abuse or harassment in the workplace, we’ll support you. Your manager won’t solve all your problems, but they’ll understand and empower you.