Customer Team Leader

Co-op; Teignbridge; On-site; GBP 80,000 - 100,000; Part time

Job description

Closing date: 30-04-2025 Customer Team Leader Location: 10 North Street, Ashburton, TQ13 7QD Pay: £13.65 per hour Contract: 16 hours per week regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed) You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you’ll do Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected Make sure that the store remains safe, legal, and fully operational Manage diligence checks and stock accuracy to make shopping a great experience for our customers Support your store manager by deputising when they’re not working and delivering a variety of HR processes Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have A genuine care for the needs of customers and members The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor Great people skills, with the ability to build positive relationships with customers and colleagues Strong organisational and problem-solving skills A desire to learn, grow and develop your leadership skills The flexibility to work a range of different shifts Why Co-op? Full, paid training and dedicated support for your personal development and career progression 30% discount on all Co-op products in-store plus 10% discounts on all other brands A pension scheme with up to 10% employer contributions Wagestream– a money management app giving you access to a percentage of your pay as you earn it 36 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing. As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.

Email me jobs like this

About Co-op

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.

Our commitment to diversity and inclusion

We believe that a fair and inclusive world is one where people respect and celebrate their differences, and everyone has the chance to succeed. After all that’s the kind of world we want to live in, and it’s why we embrace the talents, beliefs, backgrounds and abilities of all our colleagues. Find out more about what we're doing to support our commitment.

Working for a fairer world

We are building an Inclusive Culture where everyone feels a sense of belonging and is given a fair and equal chance to fulfil their potential. Diversity and inclusion are fundamental to how we do business at theCo-op. This means we do our best to put inclusive practices in place for our colleagues. At theCo-op, we want everyone working here to feel a true sense of belonging, where new ideas are welcomed from everyone, and innovation thrives. To succeed in creating a fairer world, we need to become actively anti-racist in how we think and what we do. 2023 sees us continuing to focus our work around diversity and inclusion, and support all our colleagues to grow and fulfil their potential.

We’veset out a series of commitments to tackling racial inequality and inclusion head on. Read about our latest progress in achieving a fairer world using the link below.

We have put steps in place to allow our colleagues to feel comfortable at work and strive to their full potential in our people process, enabling all our colleagues to fulfil their potential. A development programme has been launched specifically to help our BAME colleagues to progress. We have also started to scope our approach to how we support colleagues with disabilities and ensure they can easily access reasonable adjustments.

We ensure our recruitment and talent pipeline is more diverse, representing the communities we serve. Our approach includes partnering with organisations that can help us to reach more diverse talent outside of our existing channels. We currently have partnerships in place with Princes Trust, Catch 22 and Black Young Professionals.

TheCo-opCareer Development Hub helps job seekers tackle the most common career obstacles. As a mobile first platform it allows users to access these tools on any device, making it accessible for people without PCs or laptops at home.

We actively understand and celebrate difference, as well as tackling non-inclusive behaviours such as bullying, harassment and discrimination. We have studied how our colleagues’ lived experiences is impacted by identity and will use these to create more meaningful interventions.

We also educate colleagues in areas of diversity such as gender, LGBTQ+, disability and neuro diversity through events and learning sessions in National Inclusion Week, International Womens’ Day, Pride and International Day of Disability. We empower ourColleague Networks to educate and inspire from store level and beyond.

We enable leaders to lead diverse teams and create an environment in which diversity thrives.

From coaching members of the Exec to become more inclusive leaders, to delivering bespoke inclusivity leadership training, we have tailored our training programmes to suit colleagues at all stages of their leadership journey.

All leaders and colleagues have a core priority goal which centres around making a positive impact in their role, through creating an inclusive culture and supporting ourCo-opVision . This includes the requirement for our Leaders to be anti-discrimination advocates, by ensuring that their own behaviours, and those of others, treat people with respect regardless of their identity.