Customer Team Leader

Co-op Digital; Tandridge; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading grocery retailer is looking for a Customer Team Leader to join their team. You will be responsible for providing excellent customer service, coaching team members, and ensuring the store operates smoothly. The role offers varied shifts and includes benefits like paid training, a pension scheme, and discounts on products. If you have strong leadership skills and a desire to develop, we want to hear from you.

Benefits

36 days holiday

Pension with up to 10% contribution

30% discount on products

Paid training

Virtual healthcare services

Qualifications

• A genuine care for the needs of customers and members.
• Strong organizational and problem-solving skills.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service every day.
• Develop your team's capabilities through coaching.
• Ensure the store remains safe and fully operational.
• Lead the way when introducing new products.

Skills

Customer service

Leadership

Problem-solving

Organizational skills

Teamwork

Job description

Customer Team Leader

Location: Featherbed lane, New Addington, Croydon, CR0 9AS

Pay: £15.24 per hour including London allowance

Contract: 16 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

What you’ll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream– a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

We are an equal opportunities employer and welcome applications from all qualified candidates.