Customer Team Leader

Co-op; Royal Leamington Spa; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail company in Leamington Spa seeks a Customer Team Leader to provide exceptional service in a new store focusing on food-to-go. You will lead the team, ensuring quality service while managing store operations. The ideal candidate loves customer interactions and has strong people skills, balancing leadership with support on the shop floor. Full training and attractive benefits are provided, including a pension and holiday.

Benefits

36 days holiday

30% store discount

Pension scheme up to 10% employer contributions

Virtual healthcare services

Qualifications

• Must be aged 18 or over to authorise age-related sales.
• Genuine care for customers and members.
• Ability to balance leadership and support on the shop floor.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Coach and train team members, fostering an inclusive culture.
• Manage store operations, ensuring it remains safe and legal.

Skills

Great people skills

Organisational skills

Problem-solving skills

Leadership qualities

Flexibility

Job description

Customer Team Leader - Co-op On The Go Location: Co-op On The Go, 27 The Parade, Leamington Spa, CV32 4AS Pay: £13.99 per hour Contracts: 16, 20, or 30 hours per week + regular overtime, permanent roles Full, paid training provided

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at our new Co-op On The Go store opening soon in Leamington Spa. This is a unique opportunity to be part of an innovative retail concept that focuses exclusively on food-to-go and delivery services through our trusted partners.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

What you’ll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream– a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

We are an equal opportunities employer and welcome applications from all sections of the community. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.