Customer Team Leader

Co-op Digital; Pontypridd; On-site; GBP 19,000 - 21,000; Part time

Benefits offered by this job

Staff discount

Pay-on-demand

Pension contributions

Holiday allowance

GP access

Cycle to work

Job summary

Co-op in Pontypridd is seeking a Customer Team Leader to manage daily store operations on shifts, including tills and post office counters, while leading a small team to deliver excellent service.

The role requires strong leadership, flexibility across early mornings and evenings, and a proactive approach to merchandising and stock control. Part-time, permanent contract with overtime opportunities and benefits.

Qualifications

• Strong leadership and people management skills.
• Ability to deliver excellent customer service.
• Experience in retail or merchandising or team management (not required).

Responsibilities

• Oversee daily store operations on your shift.
• Motivate and coach the team to deliver great service.
• Handle tills and customer transactions on post office counter.
• Support merchandising, stock accuracy and HR processes.

Skills

Leadership

Customer service

Team management

Merchandising

Stock control

Tools

Point of Sale

Job description

Customer Team Leader

Location: 45 Robert Street Ynysybwl, Pontypridd, CF37 3DY

Pay: £14.48 per hour

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: A mix of opening shifts from 5.45am, and closing shifts to 10pm, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We're happy to discuss your availability further at interview. Duties will include working on our Post Office Counters

30% colleague member discount in store - see below for more benefits

You must be aged 18+ to authorise age-related sales

Join us as a Customer Team Leader and take the next step toward managing your own store.

Why this job matters:

You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.

What you'll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, handling transactions on the post office counter, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

What you'll bring:

We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring;

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro-rate, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market-leading policies to help you though life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

We reserve the right to remove a vacancy before the scheduled closing date.