Customer Team Leader

Co-op; Midsomer Norton; On-site; GBP 26,174 - 28,929; Part time

Benefits offered by this job

30% discount on Co-op products in store

36 days of holiday (pro-rata)

Up to 10% pension contributions

Full training and career development resources

Flexible access to your pay as you earn it

24/7 access to GP appointments

Job summary

Co-op Digital is looking for a Customer Team Leader in Midsomer Norton. You will lead store operations, support your team, and engage with the community. The position includes overseeing daily running, coaching staff, and promoting Co-op membership.

The role requires flexibility and a passion for leadership. Benefits include 36 days of holiday, a generous discount, and career development resources.

Qualifications

• Skills in retail, merchandising or team management (experience not essential).

Responsibilities

• Own the day‑to‑day running of the store, leading the team on your shift.
• Motivate, coach and support your team to deliver great service.
• Work hands‑on on the shop floor and tills, supporting daily operations.
• Support store performance through merchandising and stock accuracy.
• Champion Co‑op through community engagement and membership growth.

Skills

Passion for people and leadership

Ability to work flexibly and lead by example

Skills in retail, merchandising or team management

Job description

Customer Team Leader

Location: 3a Burlington Place Julian Road, Bath, BA1 2SQ

Pay: £19.31 per hour (incl. night shift premium)

Contract: 24 hours per week plus regular overtime, permanent, part‑time

Working pattern: 10 pm – 2 am Tue–Thu; night shift premium included for hours after 10 pm and before 6 am

30% colleague member discount in store (see benefits below)

Only need to be 18+ for age‑related sales.

Join us as a Customer Team Leader and take the next step toward managing your own store.

Why this job matters

You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. You’ll also champion Co‑op membership, driving the growth of our unique business.

What you’ll do

• Own the day‑to‑day running of the store, leading the team on your shift
• Motivate, coach and support your team to deliver great service and efficient operations
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy and HR processes
• Champion Co‑op through community engagement and membership growth

What you'll bring

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising or team management (experience not essential)

Why Co‑op?

• Full training and career development resources
• 30% discount on Co‑op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro‑rata, including bank holidays)
• 24/7 access to GP appointments and colleague support programme
• Cycle‑to‑work scheme
• Market‑leading policies to help you through life's big moments

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.