Customer Team Leader

CO-OP; Metropolitan Borough of Solihull; On-site; GBP 23,000 - 27,000; Full time

Job summary

A retail company is looking for Customer Team Leaders for their new store opening in Leamington Spa. This role involves leading a team, ensuring excellent customer service, and building community relationships. Candidates should possess strong people skills and the ability to motivate others. The position offers training, discounts, and a supportive work environment. Flexible shifts required.

Benefits

30% discount on Co-op products

10% discounts on other brands

Pension scheme with up to 10% employer contributions

36 days of holiday

Virtual healthcare services

Employee assistance service

Qualifications

• Ability to lead and support a team while engaging on the shop floor.
• Flexibility to work a range of different shifts.

Responsibilities

• Deliver friendly service, manage the store, and assist the team.
• Coach and supervise team members, ensuring store safety and legality.
• Build community relationships and implement changes.

Skills

Great people skills

Strong organisational skills

Problem-solving skills

Leadership desire

Job description

You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.

We're looking for Customer Team Leaders to join our team at our new Co-op On The Go store opening soon in Leamington Spa. This is a unique opportunity to be part of an innovative retail concept that focuses exclusively on food-to-go and delivery services through our trusted partners.

When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

What you'll do

• Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they're not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor

Great people skills, with the ability to build positive relationships with customers and colleagues

Strong organisational and problem-solving skills

A desire to learn, grow and develop your leadership skills

The flexibility to work a range of different shifts

Benefits

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream- a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.