Customer Team Leader

Career Choices Dewis Gyrfa Ltd; Liverpool; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

30% discount on Co-op products

Flexible pay access

Pension contributions

36 days holiday (pro-rata)

Cycle to work scheme

Job summary

Co-op in Liverpool is seeking a Customer Team Leader to manage a small team in a busy store, including the bakery area. You will help drive sales, maintain stock, and ensure smooth daily operations across tills and shop floor.

The role emphasises flexible, varied shifts, early mornings and late evenings, with a 30% in-store colleague discount and strong community involvement. You will be a familiar face helping customers and delivering great service.

Qualifications

• Leadership experience in a fast-paced retail environment.
• Ability to motivate and coach a team to deliver great service.
• Experience with stock control, merchandising and store operations.

Responsibilities

• Own the day-to-day running of the store during your shift.
• Motivate, coach and support the team to deliver excellent service.
• Work on the shop floor, tills and bakery, guiding daily operations.
• Support store performance through merchandising and stock accuracy.
• Champion Co-op membership and community engagement.

Skills

People leadership

Retail operations

Merchandising

Team management

Job description

Customer Team Leader Location: 21-23 Leece Street , Liverpool, L1 2TR Pay: £14.48 per hour Contract: 10 hours per week + regular overtime, permanent contract, part time Working pattern: full weekend availability needed, varied shifts including early mornings (store opening 6am), afternoons, late evenings (store closing 10pm) to be discussed at interview.

Role will include working in our in-store bakery 30% colleague member discount in store

• see below for more benefits
• no CV needed!

You must be aged 18+ to authorise age-related sales Join us as a Customer Team Leader and take the next step toward managing your own store.

As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community.

Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers.

Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters: You'll keep your shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers.

You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities.

Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.

What you'll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, and in our in-store bakery, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth What you'll bring: We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria.

To thrive here, you need to bring;

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential) Why Co-op?

Why Co-op?

At Co-op, we're owned by our members.

And because we're owned by you, we can do right by you.

So, when you join us, you're not just taking a job, you're joining a movement.

We're an organisation that puts people and communities first, and we're powered by purpose.

We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources - 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions - 36 days of holiday (pro-rata, including bank holidays) - 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market-leading policies to help you through life's big moments A place you'll belong: We're building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job.

If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments.

It will take 15- 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).