Customer Team Leader

Co-op; Leatherhead; On-site; GBP 19,000 - 20,000; Part time

Benefits offered by this job

Colleague discount 30%

Holiday entitlement 36 days pro-rata

Pension contributions

GP appointments 24/7

Cycle to work

Career development resources

Pay on demand access

Job summary

Co-op Food is seeking a Customer Team Leader to head a small store team, ensuring smooth daily operation and excellent customer service. You’ll oversee shifts, support tills and post office, and help manage stock, merchandising, and local engagement.

The role offers a permanent, part‑time contract with varied shifts, a strong emphasis on customer care, and opportunities to grow within a values‑driven cooperative.

Qualifications

• Passion for people and leadership.
• Ability to work flexibly and lead by example.
• Confidence to work alone in a store environment.
• Skills in retail, merchandising, or team management.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, handling transactions on the post office counter and in-store bakery.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

Leadership

Flexibility

Independent work

Retail/Merchandising

Job description

Customer Team Leader

Location: Co-op Food, The Lamb & Flag Inn, Main Road, Bryncoch, SA10 7TW

Pay: £14.48 per hour

Contract: 28 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (6.30amopening), afternoons, late evenings (10.15pmclosing) including at least 1 weekend shift, to be discussed at interview

30% colleague member discount in store - see below for more benefits

You must be aged 18+ to authorise age-related sales This role may involve periods of independent working which we’ll discuss with you at interview. We’ll provide relevant safety technology, and the duration of lone working will be kept within agreed guidelines.

Join us as a Customer Team Leader and take the next step toward managing your own store.

As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you’ll play a key role in making life easier for our customers.

Why this job matters:

You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co-op membership, helping to drive the growth of our unique business.

What you’ll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, %PO% handling transactions on the post office counter, %PO% %bakery% and in our in-store bakery, %bakery% supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

What you’ll bring:

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring;

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Confidence to work alone in a store environment
• Skills in retail, merchandising, or team management (experience not essential)

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro-rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market-leading policies to help you though life's big moments

A place you’ll belong:

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

We reserve the right to remove a vacancy before the scheduled closing date.