Customer Team Leader

CO-OP; Irchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A retail grocery chain in the UK is seeking a Customer Team Leader to guide the store team in delivering exceptional service. You will lead by example, support your colleagues, and engage with the local community. This role offers a variety of shifts, benefits including 36 days holiday, and a commitment to personal development and inclusivity.

Benefits

36 days holiday

10% pension contribution from the employer

30% discount on Co-op products

Access to virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• Ability to balance leading and supporting team members while working on the shop floor.
• Experience in building positive relationships with customers and colleagues.
• Strong organisational and problem-solving skills.

Responsibilities

• Provide friendly and thoughtful service in-store, particularly in the bakery.
• Coach and train team members, fostering an inclusive culture.
• Ensure store safety and operational legality.
• Manage stock accuracy and customer shopping experience.
• Support the store manager in HR processes and product introduction.

Skills

Great people skills

Organisational skills

Problem-solving skills

Desire to learn and grow

Flexibility for various shifts

Job description

As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

• Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they're not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

Requirements

• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Working pattern: varied shifts, including early mornings, afternoons, late evenings, and weekends, to be discussed at interview. Role will also include working in our in-store bakery. Full, paid training provided.

Benefits

• 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores
• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream- a money management app giving you access to a percentage of your pay as you earn it
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace: We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

We're part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.