Customer Team Leader

Co-op; Elgin; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading retail company as a Customer Team Leader in Elgin, where you will coach teams, ensure excellent customer service, and oversee store operations. You’ll benefit from 36 days of holiday, a pension scheme, and paid training, making it an excellent opportunity for career development.

Benefits

Paid training and support for career development

30% discount on Co-op products

Access to Wagestream for early pay access

Virtual healthcare services for family

36 days holiday, including bank holidays

Employee assistance service

Cycle-to-work scheme

Rota sharing three weeks in advance

Qualifications

• Must be aged 18 or over to authorise age-related sales.
• Genuine care for customers and members.
• Ability to lead and support the team.

Responsibilities

• Provide friendly and helpful service, managing the store and handling situations.
• Develop your team through coaching and training.
• Ensure store safety and operational standards.

Skills

People skills

Problem-solving

Organizational skills

Flexibility

Job description

We are looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll receive dedicated support to help grow your career, along with benefits such as 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities will include coaching and supervising team members, deputising for the Store Manager, delivering excellent customer service, and performing various store tasks like re-stocking and cleaning.

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends. Details to be discussed at interview.

Full, paid training is provided. You can now apply for this role using your mobile device — no CV needed!

Requirements:

• Must be aged 18 or over to authorise age-related sales.

What you’ll do:

1. Provide friendly, welcoming, helpful, and thoughtful service, managing the store and handling challenging situations.
2. Develop your team through coaching and training, fostering an inclusive culture.
3. Ensure store safety, legality, and operational standards.
4. Manage diligence checks and stock accuracy.
5. Support your store manager by deputising and managing HR processes.
6. Lead the introduction of new products and services, encouraging feedback.
7. Engage with the local community and support the delivery of the community plan.

Ideal candidates will have:

• A genuine care for customers and members.
• Ability to lead and support the team while actively working on the shop floor.
• Strong people skills and relationship-building abilities.
• Organisational and problem-solving skills.
• A desire to learn and develop leadership skills.
• Flexibility to work different shifts.

Why choose Co-op?

• Paid training and support for career development.
• 30% discount on Co-op products and 10% on other brands.
• Pension scheme with up to 10% employer contributions.
• Access to Wagestream for early pay access.
• 36 days holiday (including bank holidays, pro-rata for part-time).
• Virtual healthcare services for you and your family.
• 24/7 employee assistance service.
• Rota sharing three weeks in advance, accessible via your phone.
• Cycle-to-work scheme.

Building an inclusive workplace: We welcome applications from everyone and strive to create diverse, inclusive environments. We can make reasonable adjustments for candidates with disabilities and are part of the Disability Confident scheme. Please indicate if you wish to be considered under this scheme during your application.