Customer Team Leader

Co-op Digital; City Of London; On-site; Part time

Job summary

A leading retail cooperative in London is seeking a Customer Team Leader to deliver exceptional service and support team development. The ideal candidate will have strong people skills and the ability to manage various shifts. Co-op offers full training, competitive pay, and inclusive workplace benefits including discounts, a pension scheme, and more.

Benefits

30% discount on all Co-op products

Pension scheme with employer contributions

Virtual healthcare services

Qualifications

• A genuine care for the needs of customers and members.
• The ability to balance leading and supporting your team.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service.
• Develop your team's capabilities through coaching.
• Ensure the store remains safe and operational.

Skills

Great people skills

Strong organisational skills

Problem-solving skills

Job description

Germany, City Of London, GBP 80,000 - 100,000

Be among the first applicants. 4 days ago

Overview

Pay: £15.24 per hour including London allowance. Contract: 20 hours per week + regular overtime, permanent, part time. Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

Responsibilities

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

Qualifications

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co-op

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream– a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rota shared three weeks in advance and accessible on your phone

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

We’re part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We reserve the right to remove a vacancy before the scheduled closing date. As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. We are committed to making our workforce as diverse as possible and strive to create an inclusive environment where everyone can reach their full potential.