Customer Team Leader

Co-op Group; Bristol; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

30% discount in store

Pay on demand

Up to 10% pension contributions

36 days holiday pro-rata

Cycle to work scheme

Job summary

Co-op Group in Bristol is hiring a Customer Team Leader to manage a small team in a fast-paced store. You’ll lead shifts, drive great service, and ensure smooth day-to-day operations on the shop floor and tills.

You’ll engage with customers and local communities, support merchandising and stock controls, and promote Co-op membership. A part-time role with regular overtime offers significant community impact.

Qualifications

• Passion for people and leadership.
• Ability to work flexibly and lead by example.
• Skills in retail, merchandising, or team management.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

Skills

Leadership

Flexibility

Retail skills

Job description

Customer Team Leader Location: Lodge Road , Bristol, BS15 1JA Pay: £14.48 per hour Contract: 20-39 hours per week + regular overtime, permanent contract, part time Working pattern: A mix of opening shifts, middle shifts, and closing shifts.

At least 2 shifts will be closing and at least 1 will be at the weekend.

We're happy to discuss your availability further at interview. 30% colleague member discount in store

• see below for more benefits

You must be aged 18+ to authorise age-related sales Join us as a Customer Team Leader and take the next step toward managing your own store.

As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community.

Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers.

Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters: You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers.

You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities.

Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.

What you'll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

What you'll bring

To thrive here, you need to bring;

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Why Co-op?

At Co-op, we're owned by our members.

And because we're owned by you, we can do right by you.

So, when you join us, you're not just taking a job, you're joining a movement.

We're an organisation that puts people and communities first, and we're powered by purpose.

We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources - 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions - 36 days of holiday (pro-rata, including bank holidays) - 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market-leading policies to help you though life's big moments

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job.

If you need any adjustments during the recruitment process, we'll support you.