Customer Team Leader

Co-op Group; Bedale; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail organization in Bedale is seeking a Customer Team Leader to provide exceptional service and support the store team. This part-time role involves coaching team members, managing store operations, and ensuring a safe, friendly atmosphere for customers. Ideal candidates will have strong people skills, a genuine care for customer needs, and the ability to work flexible shifts.

Benefits

36 days holiday

Pension with up to 10% contribution

30% discount on all products

Access to virtual healthcare services

Qualifications

• A genuine care for the needs of customers and members.
• The ability to balance leading and supporting your team.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Develop team capabilities through coaching and training.
• Ensure the store remains safe and fully operational.

Skills

People skills

Organisational skills

Problem-solving

Job description

Customer Team Leader

Location: Market Court, Bedale, DL8 1YA
Pay: £13.99 per hour
Contract: 24 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts, including early mornings, afternoons, late evenings, and weekends, to be discussed at interview
Full, paid training provided

You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.

We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

Responsibilities

• Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they're not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

Requirements

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

Co-op is an equal opportunities employer and welcomes applications from all sections of the community. We are committed to making our workplaces inclusive and welcoming for all colleagues, and we are proud to be a Disability Confident employer.