Customer Team Agent

LegalAndGeneral; Barnsley; Hybrid; GBP 25,000; Full time

Job summary

A leading company in surveying services is looking for a proactive Customer Team Agent to ensure seamless customer experiences in booking valuations and surveys. This hybrid role offers a competitive salary of £24,525 with opportunities for personal development, a generous pension contribution, and flexible working options. You will be part of an inclusive culture that values collaboration and diversity, while engaging with customers and managing relationships across teams.

Benefits

Performance-related bonus plan

Generous pension contribution

Life assurance

Healthcare Plan

25+ days holiday

Competitive family leave

Electric car scheme

Discounts on products

Modern collaborative workspaces

Qualifications

• Strong telephone-based customer service experience required.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of survey and valuation products is desirable.

Responsibilities

• Book valuation and survey appointments with customers.
• Organise schedules for employed and panel surveyors.
• Support customers with service requirements.

Skills

Confident communication

Telephone-based customer service

Organisational skills

Adaptability

Team collaboration

Education

GCSE-level qualifications or equivalent experience

Tools

Booking systems

Job description

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Are you passionate about delivering excellent customer service and making a real impact every day? At Legal & General Surveying Services, we’re looking for a proactive and organised individual to join our Customer Team as a Customer Team Agent. You’ll play a key role in ensuring our customers receive a seamless and professional experience when booking valuation and survey appointments. We’re offering a competitive base salary of £24,525 for this hybrid 6-month fixed-term contract role.

What you'll be doing:

• Booking valuation and survey appointments with customers using clear and confident communication
• Organising schedules for employed and panel surveyors using booking systems
• Supporting customers by providing guidance on service requirements
• Managing stakeholder relationships across internal teams and external partners
• Engaging in personal development and training opportunities
• Monitoring performance data to support continuous improvement
• Handling customer payments and unbooked survey instructions
• Tailoring services to meet the needs of different customer groups

Qualifications:

• Confident communicator with strong telephone-based customer service experience
• Organised and efficient with the ability to manage multiple tasks
• Comfortable using booking systems and technology
• Knowledge of survey and valuation products is desirable
• Team player who collaborates well with others
• Adaptable and open to change in a fast-paced environment
• Committed to personal development and learning
• GCSE-level qualifications or equivalent experience

Benefits:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participation in our electric car scheme, offering employees the option to hire a brand-new electric car through tax-efficient salary sacrifice (permanent employees only)
• Discounts on our products and at various high street stores and online
• Modern, collaborative workspaces designed with wellbeing in mind

Additional Information:

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives that support career development and growth.

We care about outcomes rather than attendance and are open to discussing flexible working options, including part-time, term-time, and job shares. While some roles have limited flexibility due to customer demand, we accommodate requests whenever possible.

Don’t worry if you don’t meet every single criterion. Focus on what you excel at, your potential, and how you connect to our purpose.