Customer Team Agent

Legal & General; Barnsley; Hybrid; GBP 25,000; Full time

Job summary

Legal & General is seeking a Customer Team Agent for a 6-month fixed-term contract role based in Barnsley. The successful candidate will ensure exceptional customer service, manage bookings efficiently, and support clients with their valuation needs. This role offers a competitive salary, flexible working options, and a range of benefits including performance bonuses and generous holiday allowances.

Benefits

Annual performance-related bonus plan

Generous pension contribution

Life assurance

Healthcare Plan

At least 25 days holiday plus public holidays

Competitive family leave

Electric car scheme

Various discounts for products and stores

Modern workspaces for collaboration

Qualifications

• Strong telephone-based customer service experience required.
• Comfortable using booking systems and technology.
• Willingness to engage in personal development.

Responsibilities

• Booking valuation and survey appointments with customers.
• Organising schedules for employed and panel surveyors.
• Engaging in personal development and training opportunities.

Skills

Communication

Organizational Skills

Customer Service

Adaptability

Education

GCSE-level qualifications

Job description

Job Description

Are you passionate about delivering excellent customer service and making a real impact every day? At Legal & General Surveying Services, we’re looking for a proactive and organised individual to join our Customer Team as a Customer Team Agent. You’ll play a key role in ensuring our customers receive a seamless and professional experience when booking valuation and survey appointments.

We’re offering a competitive base salary of £24,525 for this hybrid 6-month fixed-term contract role.

What you'll be doing:

1. Booking valuation and survey appointments with customers using clear and confident communication
2. Organising schedules for employed and panel surveyors using booking systems
3. Supporting customers by providing guidance on service requirements
4. Managing stakeholder relationships across internal teams and external partners
5. Engaging in personal development and training opportunities
6. Monitoring performance data to support continuous improvement
7. Handling customer payments and unbooked survey instructions
8. Tailoring services to meet the needs of different customer groups

Qualifications - Who we're looking for:

1. Confident communicator with strong telephone-based customer service experience
2. Organised and efficient with the ability to manage multiple tasks
3. Comfortable using booking systems and technology
4. Knowledge of survey and valuation products is desirable
5. Team player who collaborates well with others
6. Adaptable and open to change in a fast-paced environment
7. Committed to personal development and learning
8. GCSE-level qualifications or equivalent experience

Benefits:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participation in our electric car scheme, offering employees the option to hire a brand-new electric car through tax-efficient salary sacrifice (permanent employees only)
• Various discounts for products and at high street stores and online
• Modern workspaces designed for connection and collaboration, prioritising wellbeing

Additional Information:

At L&G, we believe in generating positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture with opportunities to collaborate across diverse backgrounds, views, and experiences.

We are committed to flexible working arrangements, including part-time, term-time, and job shares, where feasible. We encourage applications from candidates who excel in strengths and potential, even if they don’t meet every criterion listed.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying. All applications should be made via the 'Apply now' button.

Created on 29/06/2025 by TN United Kingdom