Customer Supporter

Sanctuary Group; Ely; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join a forward-thinking organization as a Part-Time Customer Supporter, where your role will make a real impact on the lives of individuals in a retirement community. You'll engage with customers through innovative activities, promote their independence, and ensure a welcoming environment. This rewarding position offers comprehensive training and a variety of benefits, including generous holiday leave and a supportive work culture. If you're passionate about helping others and want to grow in your career, this is the perfect opportunity for you!

Benefits

25 days paid holiday

Pension scheme

Online discounts

Health and well-being plans

Life assurance

Flexible working opportunities

Cycle to Work scheme

Learning and development opportunities

Qualifications

• Experience in developing customer involvement activities.
• Good interpersonal and customer care skills.
• Basic Microsoft Office skills.

Responsibilities

• Providing front of house reception duties.
• Developing individual and group activities for customers.
• Assisting customers in community integration.

Skills

Interpersonal Skills

Customer Care Skills

Microsoft Word

Microsoft Excel

Time Management

Activity Development

Education

NVQ2 in Health and Social Care

GCSE Grade C in English

GCSE Grade C in Maths

Job description

Part Time Customer Supporter

Millbrook House, Lode Close, Soham, Cambridgeshire, CB7 5WN

£12.70 per hour

24 hours per week: Week 1

Mon, Tues, Fri – 9.30-4pm, Sat, Sun10-1pm. Week 2Mon, Tues, Thurs, Fri – 9.30-4pm



Sanctuary Supported Living is delighted to be recruiting for a Customer Supporter at our Retirement Communities Service, Millbrook House, Soham.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Customer Supporter will include:

-Providing front of house reception duties
-Developing innovative and varied individual and group activities
-Promoting and evaluating activities for customers, enabling them to reach their own potential
-Assisting and encouraging customers to access and maintain a level of integration into the wider community
-Working with other staff to ensure a clean and comfortable environment is maintained


Skills and experiences:

-Experience of developing and leading customer involvement activities
-Previous experience working with a similar customer group is desirable
-Good interpersonal and customer care skills
-Experience with working to deadlines and prioritising work loads
-Basic Microsoft Word and Excel skills
-NVQ2 in Health and Social Care, or willing to work towards
-Literacy and numeracy equivalent to at least GCSE Grade C English and Maths


Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

-At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
-A pension scheme with employer contributions
-A variety of online discounts and rewards from major retailers
-Health and well-being plans
-Life assurance
-Family friendly arrangements, including opportunities for flexible working
-Tax efficient savings through our Cycle to Work scheme
-A wide range of learning and development opportunities


Job Reference: #

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.