Customer Support, Veeqo

Project Kite - UK Parent; Swansea; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading e-commerce support team in Swansea seeks a Seller Support Associate. The role involves providing first-class support across multiple channels, helping customers with their inquiries, and fostering customer satisfaction. Candidates should have strong communication skills and experience in data analytics.

Qualifications

• Advanced proficiency in local language.
• Experience with data analytics and customer service.
• Professional use of MS Office suite.

Responsibilities

• Provide first-line support via phone, email, and live chat.
• Identify chronic system issues and recommend improvements.
• Ensure exceptional support in complex situations.

Skills

Data analytics

Customer service

Problem solving

Communication

Tools

MS Office

Job description

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Veeqo is a multi-channel shipping software built to simplify fast-growth e-commerce. Acquired by Amazon in 2021, Veeqo helps sellers cut shipping costs while increasing the speed of fulfilling customer orders. Selected candidate(s) as Seller Support Associates will serve as the first-line support partners to act as the primary interface for our Veeqo customers, providing phone, email and live chat support.

Our team in Swansea will be responsible for providing timely and accurate operational support to customers on our internal platform, offering a first class customer experience in all interactions. A First Line Support Agent will also identify chronic system issues, provide process improvements and recommendations, develop internal documentation, and contribute to a team environment.

The First Line Support Agent demonstrates end-to-end ownership of every seller interaction and handles proactive problem solving to provide exceptional support to our customers. Able to deal with pressure and satisfy customer concerns or frustration even in the most challenging of environments, our first line support can diffuse complex situations, ensuring customer satisfaction.

BASIC QUALIFICATIONS

- Advanced proficiency in local language in both written and verbal communication
- Relevant experience working with data analytics and using these metrics to identify problems
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

PREFERRED QUALIFICATIONS

- Beginner or advanced in Spanish / Portuguese / German / Japanese
- Business acumen in areas of e-commerce and retail is advantageous
- Experience within a customer service /contact centre environment would be an advantage.