Customer Support Technician IT 2nd Level

Avnet; Leeds; Hybrid; GBP 25,000 - 45,000; Full time

Job description

Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

We are Farnell Global. The fast and reliable distributor of products and technology for electronic and industrial system design, maintenance and repair. From research and design to prototype and production, Farnell helps its customers access the products and services they need 24/7. With more than 80 years of experience and a dedicated, international team of over 3,500 employees, Farnell provides every component its customers need to build the technology of tomorrow.

Farnell Global trades as Farnell in Europe, Newark in North America, and element14 throughout Asia Pacific. It also sells direct to consumers through a network of resellers, and our CPC business in the UK.

Farnell Global has been part of the established global technology distributor, Avnet (Nasdaq: AVT), since 2016. Today, this relationship allows the company to support its customers at every stage of the product life cycle, offering a truly unique distribution model, as well as expertise in end-to-end delivery and product design.

Job Summary
We’re looking for a tech-savvy IT Support Specialist to join our team. This role provides both onsite and remote desktop support across a variety of devices and platforms—including physical, virtual, and mobile. You’ll help install and configure applications, support peripheral equipment like printers and scanners, and work alongside other teams to resolve technical issues and keep things running smoothly.

What’s in it for you?
We offer more than just a competitive salary—here’s what else you can look forward to:

• A supportive team environment where everyone works toward shared goals
• Open communication and accessibility to senior leadership
• Tools and opportunities to support your professional development (full access to LinkedIn Learning)
• Company pension scheme (matched up to 8%)
• 25 days holiday plus bank holidays, with the option to buy more
• Free onsite parking when working from the office
• Flexible home and hybrid working options
• Cycle to Work scheme
• Reward and recognition programmes

What you’ll be doing

• Responding to support requests for hardware and software from end users
• Troubleshooting and resolving technical issues
• Maintaining and updating problem tickets
• Escalating more complex issues when required
• Documenting configurations and maintenance at supported sites
• Supporting projects and special assignments
• Assisting with software evaluations and upgrades
• Working with third-party vendors to resolve issues when necessary
• Performing other duties as needed

What about you?

• Thorough understanding of IT support practices, systems, and standards
• A proactive, problem-solving mindset with a tech-savvy approach
• Comfortable working independently and collaborating with others
• Clear and confident communication skills
• Several years’ experience in a similar IT support role

What’s next?
Click the link to apply—your CV will be reviewed within 7 days. If you're shortlisted, we’ll be in touch directly.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – [e-mail] , Asia applicants - [e-mail] , EMEA applicants - [e-mail] .