Customer Support Technician Apprentice - Manchester

Getting In Limited; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Customer Support Technician Apprentice to join their dynamic team in Manchester. This role offers a unique opportunity to work directly with customers, providing hands-on support and solutions in a variety of settings. With a focus on communication and customer care, you'll be trained to handle installations and repairs while gaining valuable industry experience. If you're enthusiastic about technology and enjoy engaging with people, this apprenticeship could be the perfect stepping stone for your career. Join a forward-thinking company that values initiative and offers extensive training to help you succeed!

Qualifications

• Proactive attitude and passion for technology are essential.
• Training provided to ensure success in the role.

Responsibilities

• Assist customers with installations and repairs on-site.
• Provide recommendations on digital products and services.

Skills

Communication skills

Customer care skills

Problem solving skills

Logical thinking

Initiative

Education

Level 3 qualification in Information Communication

Job description

Apply to: Customer Support Technician Apprentice - Manchester

Learning Provider: FIREBRAND TRAINING LIMITED

Employer: BT GROUP PLC

Vacancy Description

Our Support Technicians look after service in the Field – this means working on-site with our diverse range of customers, from small local businesses to large FTSE 100 corporate organisations – no two days are the same! Some of our larger and complex customers have very specific needs from our teams and that’s what we’re here to serve. That could be anything from provision or repair, hardware, software or infrastructure.

As a Customer Support Technician, you will be working in the field day-to-day and have direct exposure to our customers. Working on customer sites every day means you’ll need to be prepared to travel around, but that’s part of the fun! You get to see our technology being used in lots of different, innovative ways, and you get to be part of it. You will attend customer sites to help with installations where engineering support is required to set-up, install, and carry out non-complex and simple repairs.

You will also be able to confidently talk through ideas and problems a customer may have in connection to the BT portfolio. You will make sure customers’ services and solutions are set up and optimised. You will also make recommendations on new digital product and service solutions and may even sell them to the customer!

This is an incredible opportunity for someone who is passionate about technology, but that doesn’t mean you have to be super technical – we’ll give you all the training you need to get you up and running to progress your career within the field and beyond. Behaviour is more important to us, so if you have a proactive attitude and you love having great conversations, apply today!

Key Details

Vacancy Title: Customer Support Technician Apprentice - Manchester

Vacancy Location: Dial House, 21 Chapel Street, M3 7BA

Wage Frequency: Custom

Number of Vacancies: 1

Vacancy Reference Number: 1000308872

Key Dates

Apply From: 14/03/2025

Closing Date For Applications: 2025-04-11 23:59:59

Interview Begin From: TBD

Possible Start Date: 2025-09-08

Training

This apprenticeship will last 18 months, and you’ll spend a minimum of 20% of your working hours dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain a level 3 qualification in Information Communication.

As an apprentice, you will study for a nationally recognised qualification as you gain hands-on experience in our industry.

Please note if your apprenticeship is in Scotland, you may study towards a slightly different qualification with different skills.

Skills Required

• Communication skills
• Customer care skills
• Problem solving skills
• Logical thinking
• Initiative

Apply Now