Customer Support Technician

JR United Kingdom; United Kingdom; On-site; GBP 26,000 - 40,000; Full time

Job summary

A market-leading engineering firm is seeking a Customer Support Technician for a permanent role based in the UK. You will work with advanced electro-mechanical products and ensure outstanding customer service globally. This position offers a chance to grow your technical career in a supportive environment focused on innovation and safety.

Qualifications

• Strong understanding of electrical schematics and diagnostic tools required.
• Proven experience in repair/support of electro/mechanical products is essential.
• Organised, self-motivated with a willingness to travel globally.

Responsibilities

• Carry out electro-mechanical repairs, upgrades, and testing on control systems.
• Manage warranty claims and ensure customer satisfaction.
• Generate reports and fault analysis documentation after repairs.

Skills

Technical problem-solving

Customer service

Diagnostic tools understanding

Documentation skills

Education

Minimum ONC in Electrical Engineering

Tools

SAP B1

Job description

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Customer Support Technician, united kingdom

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Client:

Anne Corder Recruitment Limited

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

09.07.2025

Expiry Date:

23.08.2025

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Job Description:

Customer Support Technician
Peterborough Area | Full Time | Permanent
Electro-Mechanical Repairs | Global Travel | SAP & Fault Diagnosis
Are you a hands-on engineer with a passion for technical problem-solving and exceptional customer service?
Anne Corder Recruitment is proud to be partnering with a market-leading engineering firm to recruit a Customer Support Technician. This is an exciting and varied role offering the chance to work on advanced electro-mechanical products, both onsite and around the world.
This is the perfect opportunity for someone with strong electro-mechanical diagnostic experience who thrives in a customer-focused, fast-paced environment.
What You'll Be Doing

• Carrying out mechanical and electro repairs, upgrades, and testing on industrial control systems and components.
• Managing warranty claims professionally and promptly, ensuring full customer satisfaction.
• Producing Risk Assessments and Method Statements to maintain the highest safety standards.
• Logging service calls and tracking through to resolution using SAP B1.
• Generating detailed reports and fault analysis documentation after each repair.
• Creating troubleshooting guides and work instructions for both internal teams and customers.
• Liaising across internal departments (Design, Production, Sales) to feed into product improvement and identify future opportunities.
• Supporting the Customer Support team with global onsite visits for repairs and inspections. Travel may be at short notice and occasionally over weekends.

What We're Looking For

• Minimum ONC in Electrical Engineering or equivalent (apprenticeship background ideal).
• Proven experience in repair/support of electro/ mechanical products.
• Strong understanding of electrical schematics and diagnostic tools.
• Familiarity with SAP B1 or similar ERP systems.
• Excellent communication and documentation skills.
• Organised, self-motivated, and able to remain calm under pressure.
• Willingness to travel globally as part of your role.

Why Join?
This is more than just a support role - it's a chance to be part of a company that values innovation, safety, and continuous improvement. You'll work with cutting-edge technology, collaborate with skilled engineers, and support clients across a wide range of industries.
With a strong emphasis on employee development and a commitment to excellence, this company offers an outstanding platform to grow your technical career.
Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.
Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK
INDEEDENG

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