Customer Support Technician

Ultra Electronics Group; Maidenhead; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A technology solutions provider in Maidenhead is seeking a Customer Support Technician responsible for fault diagnosis and repair of electronic equipment. Candidates must hold a qualification in electronics and be able to maintain SC security clearance. The role allows for flexible working arrangements and requires occasional travel within the UK. Join a diverse team committed to innovation and excellence.

Benefits

Flexible working options

Equal opportunity employer

Qualifications

• Candidates must be able to obtain and maintain an SC security clearance.
• Flexibility to travel within the UK and hold a support helpdesk mobile phone outside normal hours.

Responsibilities

• Support fault diagnosis and repair of electronic equipment.
• Provide technical query answering service to customers.
• Implement hardware and software modifications as required.

Skills

Qualified in Electronic servicing techniques

Fault diagnosis and repair skills

Computer literacy

Education

ONC in Electronics or equivalent

HNC in electronics servicing techniques

Tools

Microsoft Office

Heavy lifting equipment

Job description

Customer Support Technician page is loaded

Customer Support Technician

Apply locations Foundation Park, Maidenhead, UK time type Full time posted on Posted 5 Days Ago job requisition id REQ-10550 Based: Maidenhead

Working Hours: a compressed 37 hour week - Monday to Thursday

Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people.

Ultra I&C's C2I business are recruiting a Customer Support Technician.

In this role, you will work as part of a small team supporting the fault diagnosis/ repair, build and refurbishment of electro-optical and electronic equipment.

This role covers electro-optical and electronic equipment, and associated test equipment, tools and support equipment, as required.

Key Responsibilities:

• Fault diagnosis and repair of the Optical and electronic equipment to meet turnaround times and quality levels.

• Fault diagnosis and repair of supporting equipment covering, to meet turnaround times and quality levels.

• Provision of a technical query answering service to customers including out-of-hours coverage where contracted for.

• Recording work on the Company failure reporting system(s) to ensure a full audit trail is available for long-term trend analysis.

• Production activities including inspection and acceptance testing for all new equipment.

• Implementation of hardware and software modifications and testing as required.

• Adherence to all airworthiness aspects of the equipment.

• Work in a safe and efficient manner

• Ensuring the company security policy is adhered to.

• Manage security of information as defined in the Security manual.

Role Requirements:

Candidates must be able to obtain and maintain an SC security clearance.

You should have the flexibility to be able travel within the UK and should (when required) be available to hold a customer support helpdesk mobile phone outside normal working hours.

Required Skills and Qualifications:

Minimum qualifications required for the post:

• Qualified in Electronic servicing techniques, skills and practices to an ONC or equivalent level.

Desirable Skills and Qualifications:

• An awareness of Workplace Safety & Airworthiness Standards and practices.

• An HNC or equivalent in electronics servicing techniques.

• An awareness of Electro/Optical techniques and theory including Infrared, CCD and lasers.

• An awareness of Communications and digital recording techniques and theory.

• Experience of electronic equipment used in land, sea and air environments.

• Experience of working in an electronic servicing workshop.

• Experience of working with lasers, CCD Cameras, FLIR Cameras, airborne electronic pods or equipment.

• Knowledge of Military or Aviation support environments.

• Computer literacy with Microsoft Office.

• Experience in operating heavy lifting equipment and forklift trucks.

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Here at Ultra we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviours and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we successfully deliver to our customers.

We therefore do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also support requests for flexible working arrangements wherever possible.

About Us

Ultra specialises in providing application-engineered bespoke solutions. We focus on our customers’ mission critical and intelligent systems in the defence, security, critical detection, & control markets.

Our capabilities and technologies can be found on many of the world’s long-term military programmes. We employ over 4,500 employees across the globe and are listed on the London Stock Exchange. Click here to learn more about us.