Customer Support Technician

Ultra I&C; Maidenhead; On-site; GBP 30,000 - 40,000; Full time

Job summary

A defense technology company located in Maidenhead is seeking a Customer Support Technician. The role involves supporting fault diagnosis, repair, and refurbishment of electronic equipment. Candidates should possess skills in electronic servicing and be eligible for SC security clearance. The position offers flexible working hours and a range of employee benefits including a performance-related bonus, generous holiday, and additional benefits through the Ultra Select program.

Benefits

Annual Bonus Performance Related

25 days holiday with the option to buy an extra 5

Pension Contribution

Flexible working hours

Qualifications

• Candidates must be able to obtain and maintain an SC security clearance.
• Flexibility to travel within the UK and hold a customer support helpdesk mobile phone.
• Experience working with lasers, CCD Cameras, and airborne electronic equipment.

Responsibilities

• Fault diagnosis and repair of the Optical and electronic equipment.
• Delivery of a technical query answering service to customers.
• Production activities including inspection and acceptance testing for new equipment.

Skills

Qualified in Electronic servicing techniques skills and practices to an ONC or equivalent level

Awareness of Workplace Safety & Airworthiness Standards

Experience in operating heavy lifting equipment and forklift trucks

Education

HNC or equivalent in electronics servicing techniques

Tools

Microsoft Office

Job description

Company :

Ultra Intelligence & Communications

Command Control Intelligence & Encryption (UK) (C2I&E UK)

Powering Decision

Join the team redefining defense technology. From engineering systems that save lives to leading programs that change the battlefield find your place in the future of defense.

Command Control Intelligence and Encryption (C2I&E)

By joining our Command Control Intelligence and Encryption (C2I&E) business you will be a member of a team dedicated to providing innovative solutions that streamline the preparation and execution of intricate mission-critical operations. We focus on enhancing situational awareness tactical command and control and seamless video data exchange capabilities within a dynamic multi-domain environment.

Job Description

Based : Maidenhead

Working Hours : a compressed 37 hour week - Monday to Thursday

Ultra I&Cs C2I business are recruiting a Customer Support Technician.

In this role you will work as part of a small team supporting the fault diagnosis / repair build and refurbishment of electro-optical and electronic equipment.

This role covers electro-optical and electronic equipment and associated test equipment tools and support equipment as required.

Key Responsibilities

• Fault diagnosis and repair of the Optical and electronic equipment to meet turnaround times and quality levels.
• Fault diagnosis and repair of supporting equipment covering to meet turnaround times and quality levels.
• Provision of a technical query answering service to customers including out-of-hours coverage where contracted for.
• Recording work on the Company failure reporting system(s) to ensure a full audit trail is available for long-term trend analysis.
• Production activities including inspection and acceptance testing for all new equipment.
• Implementation of hardware and software modifications and testing as required.
• Adherence to all airworthiness aspects of the equipment.
• Work in a safe and efficient manner
• Ensuring the company security policy is adhered to.
• Manage security of information as defined in the Security manual.

Role Requirements

Candidates must be able to obtain and maintain an SC security clearance.

You should have the flexibility to be able travel within the UK and should (when required) be available to hold a customer support helpdesk mobile phone outside normal working hours.

Required Skills and Qualifications

Minimum qualifications required for the post

Qualified in Electronic servicing techniques skills and practices to an ONC or equivalent level.

Desirable Skills and Qualifications

• An awareness of Workplace Safety & Airworthiness Standards and practices.
• An HNC or equivalent in electronics servicing techniques.
• An awareness of Electro / Optical techniques and theory including Infrared CCD and lasers.
• An awareness of Communications and digital recording techniques and theory.
• Experience of electronic equipment used in land sea and air environments.
• Experience of working in an electronic servicing workshop.
• Experience of working with lasers CCD Cameras FLIR Cameras airborne electronic pods or equipment.
• Knowledge of Military or Aviation support environments.
• Computer literacy with Microsoft Office.
• Experience in operating heavy lifting equipment and forklift trucks.

#IC

#LI-ONSITE

#LI-DC1

Notice

Due to the nature of the programs we deliver for our customers candidates may need to obtain the relevant security clearance or handle export-controlled material as defined by the roles requirements.

Our Benefits

Every employee is critical to our success and as such we offer a range of flexible employee benefits including :

• Annual Bonus Performance Related
• 25 days holiday with the option to buy an extra 5
• 4 x Life Assurance Cover
• Flexible working hours
• Early Finish on a Friday
• Pension Contribution
• Our Ultra Select Benefits package includes subsidised gym & retail childcare vouchers cycle-to-work schemes etc.

Diversity Equity & Inclusion Statement

At Ultra I&C we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values behaviours and policies we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking ensuring we successfully deliver to our customers. We therefore do not discriminate based on race religion colour national origin gender sexual orientation age marital status veteran status or disability status. We also support requests for flexible working arrangements wherever possible. If you have any issues with your application please email us at

Required Experience

IC

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full-Time

Experience : years

Vacancy : 1