Customer Support Team Leader (German-speaking)

JR United Kingdom; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in the tech sector is seeking an Interim Customer Support Team Leader for a 6-month contract in London. The role involves managing a team, ensuring high-quality customer support, and requires fluency in German and English. Ideal candidates will have at least 3 years in a managerial role and experience in a technology-driven environment.

Qualifications

• At least 3 years of experience in a managerial position.
• Fluent in German and English, French is desirable.
• Experience in a technology-led business.

Responsibilities

• Manage and oversee the day-to-day operations of the Customer Support Team.
• Recruit, onboard, and train new team members.
• Provide ongoing coaching to team members regarding KPIs.

Skills

Customer-oriented

Organizational skills

Objection handling

Education

Commercial or technical apprenticeship

Job description

Social network you want to login/join with:

Interim Customer Support Team Leader (German-speaking), london

col-narrow-left

Client:

Location:

london, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

2

Posted:

23.05.2025

Expiry Date:

07.07.2025

col-wide

Job Description:

Job Type: Full-Time, 6-month contract

Experience Level: At least 3 years in a managerial position

Language Requirements: German (fluent), English (fluent), French (desirable)

About the Role

Coople is currently looking for a Customer Support Team Leader for a 6-month contract, starting as soon as possible. In this role you will be responsible for the quality of our Level 1 support to customers and Cooplers in the Swiss market.

Key Responsibilities

• Manage and oversee the day to day of the Customer Support Team
• Recruit new members of the team, onboard and train them into their new roles.
• Provide ongoing coaching to team members in regard to KPI’s and high CSAT scores
• Manage the shift schedule and staffing of the team
• Document and optimise team processes
• Provide customer feedback and liaise with the wider business e.g. commercial, marketing and product teams
• Escalate compliance cases to relevant teams
• Regular travel to the London office will be required

Qualifications & Requirements

• At least 3 years of experience in a managerial position are a must
• Ideally a completed commercial or technical apprenticeship, with relevant further education
• Prior customer-facing experience in a b2b/b2cenvironment, ideally in a technology –led business
• Customer–oriented individual with experience of working towards, and exceeding targets
• Ideally experience working in an international, remote environment
• Excellent organizational skills, structured and solution-oriented way of working
• Good objection handling abilities
• Fluent German and English are a must (French-speaking desirable)

If you are a process-oriented, and proactive professional who would thrive in a fast-paced tech company, then apply today!