Customer Support Team Leader

wienerberger UK; Sandtoft; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading building materials company in Sandtoft seeks a Customer Support Team Leader. The role involves managing a team, handling customer complaints, and ensuring high service standards. Candidates should possess excellent communication skills, attention to detail, and a strong leadership style. Benefits include an annual bonus, professional growth opportunities, and a company pension.

Benefits

Annual bonus up to 6%

Professional growth and training opportunities

Company Pension

Flexible benefits offering

Qualifications

• Ability to monitor team output.
• Approachable and supportive demeanour.
• Solid understanding of KPIs.

Responsibilities

• Lead the Customer Support team while providing high-quality service.
• Manage staff performance and training.
• Deal with customer complaints and negotiate solutions.
• Collaborate closely with Logistics team.

Skills

Leadership style

Teamwork skills

Excellent communication skills

Attention to detail

Good time management

Job description

Overview

Internationally successful: The Wienerberger Group

Come and join us as a Customer Support Team Leader at our Sandtoft site in Doncaster!

Wienerberger is a leading international provider of building materials and infrastructure solutions. We improve the quality of life and shape the future of construction. With our 19,000 employees at 216 locations in 28 countries, we improve the lives of people all over the world. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living.

Role

Our Customer Support Team Leader Roof role will suit a candidate who enjoys leading a team whilst providing a high standard of customer service, who works accurately, efficiently and has an appetite to learn and further develop their own skills whilst continuously setting examples to the team.

Responsibilities

• Dealing with complaints and negotiate remedial offers
• Cleanse order books on a monthly basis
• Collate information for price increases
• Collate information for KPIs
• Work closely with Logistics
• Actively look for areas that you may be able to provide help and support in the form of administration by monitoring workloads to ensure tasks can be completed within agreed timescales
• Look over schedules against stock issues
• Take responsibility for managing staff to include but not limited to; training and development, inducting new team members, supporting attendance and conducting performance reviews
• Conduct Quiet Word meetings
• Take responsibility for identifying own personal training needs to ensure effective performance of your role
• Always strive to get the best from your team, through leading by example, set directions, active team building, encouraging contributions and nurturing talent
• Know and communicate the appropriate targets
• Share the Company’s vision through regular interaction with the team, collectively and individually, gaining commitment and motivation to inspire performance
• It may be necessary to attend important meetings, training sessions outside of normal working hours

Hours of Work

8.30am to 5.00pm, Monday to Friday

About You

• Leadership style that promotes high morale with a can-do attitude
• Solid teamwork skills
• Working to KPIs
• Ability to monitor team output
• Excellent communication skills
• Approachable and supportive demeanour
• Attention to detail
• Building relationships internally/externally
• Good time management skills

Benefits

• Annual bonus up to 6%
• Professional growth, training, and opportunities to hone your skills and knowledge
• Ability to purchase additional holidays
• Company Pension
• SIP ability to become a shareholder via our Share Scheme
• Life Assurance
• Flexible benefits offering (including health, wellbeing and money saving opportunities)

Additional

So what are you waiting for? Come and join Wienerberger as a Customer Support Team Leader and start growing your career with us today!

The closing date for this role is subject to change and may be closed earlier than advertised.

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