Customer Support Team Leader

Trinity Estates; Oxford; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading property management company is seeking a Customer Support Team Leader to provide leadership and mentoring to their support team. You will be responsible for delivering first-class customer service, motivating the team, and conducting reviews. The ideal candidate will have strong leadership skills and a passion for customer service, with competitive salary and hybrid work options offered.

Benefits

24 days annual leave

Discounts through Perkbox

Employee Assistance Programme

Hybrid work opportunities

Financial support for personal development

Qualifications

• Candidates must have a passion for exceptional customer service.
• Excellent leadership and motivational skills are required.
• Ability to demonstrate high attention to detail.

Responsibilities

• Motivate the team to ensure excellent delivery of customer service.
• Conduct regular one-to-one review meetings with team members.
• Coach and mentor customer support team members.

Skills

Customer Service Enthusiasm

Leadership Skills

Verbal Communication

Written Communication

Attention to Detail

Intermediate IT Skills

Education

A Level or equivalent

Tools

Microsoft Office

Job description

Ref

21087

Location

Head Office - Trinity Estates - Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN

Working pattern

Monday to Friday 0900 - 1715

Salary

Competitive

Closing date

26/08/2025

Description

Customer Support Team Leader position at Trinity Estates

Location Hybrid/Hemel Hempstead

Working Hours 0900 - 1710 Monday - Friday

Salary - Competitive

About Trinity Estates

Trinity are one of the largest residential property management companies in England and Wales.

Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team.

Trinity is part of the Trinity Property Group, an Odevo Group Company.

Benefits

We value and promote a positive work-life balance. Providing a balanced, enjoyable career is important to us, and we work hard to make sure everyone feels a valued part of our organisation. You will receive a competitive salary that will match your skills and experience, as well as the following benefits:

• 24 days annual leave for work-life balance.
• Discounts on shopping and services through Perkbox.
• Employee Assistance Programme for confidential support.
• Hybrid and flexible work opportunities.
• Financial support for personal development.
• Opportunities for career growth.
• Recognition incentives.
• Cycle to Work scheme for a healthy lifestyle.
• Employee Referral Scheme for potential bonuses.
  
  

About Us Customer Support Team

We are a vibrant, fun, and hardworking group of approximately 30+ team members who are passionate about providing outstanding customer service to all our residents and clients. We are proud that our team is a diverse group of individuals representing all ages, cultures, and backgrounds. The team is supportive and nurturing and we value each others qualities. The customer support management team provide strong and structured leadership and support as well as on the job training. If you share our passion for people and outstanding customer service, and have experience in leadership and motivational skills, please come and join our fabulous team!

Job Description

The role of Customer Support Team Leader is responsible for providing leadership and mentoring to a team of Customer Support Advisors in order to deliver first-class customer service.

Key Responsibilities And Tasks Include

• Motivate the team to ensure excellent delivery of Customer Service, always leading by example.
• Conduct regular one to one review meetings with the team, ensuring appropriate feedback is delivered and monthly objectives are created.
• Coach and mentor, the customer support team members and assist with escalations where required.
• Recognise training needs within the team and design ideas to assist with the creation of new training packages.
• To work effectively with Trinity colleagues to always ensure an excellent delivery of customer service.
• Build and maintain good relationships with the other Team Leaders within the customer support department and all other departments within Trinity.
• To comply with company Health & Safety Policy and ensure the customer support team are championing Trinitys values and visions.
  
  

Qualifications And Skills

Candidates for this position should have the following skills and qualifications:

• Passion for exceptional Customer Service
• Excellent leadership and motivational skills
• Excellent verbal and written communication skills
• Educated to A Level standards or equivalent
• Ability to demonstrate high attention to detail
• Delivery of coaching and feedback sessions
• Demonstrable intermediate levels of IT skills and personal organisation
• Ability to work independently as well as part of a group
• Proven line management capabilities
• An ability to liaise with a range of people.
  
  

The Following Skills Would Prove Advantageous

• Knowledge of the residential property management sector
• Advanced knowledge of Microsoft computer packages
• Line management / Leadership qualifications.
  
  

Application Process

All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at 020 7702 0701, quoting the reference number .

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