Customer Support Specialist in Bournemouth)

Customer Support Specialist | Bournemouth | £26,000 + Bonus

Are you a people-focused problem-solver with strong IT skills and a passion for helping others? Do you enjoy supporting customers and ensuring they have the best possible experience with a product or service?

As a Customer Support Specialist, you'll join the UK office of an award-winning, global advanced software solutions company known for its innovation, integrity, and customer-first approach. You'll play a key role in delivering excellent service to a wide range of users, including resellers, end customers, and internal teams - providing support across technical queries, product advice, and order processing.

This is a great opportunity to grow within a modern, forward-thinking tech business where development is encouraged, and no two days are the same.

As a Customer Support Specialist, you'll benefit from:

1. £26,000 base salary with a performance-related bonus scheme
2. A supportive team environment with training and development opportunities
3. A modern, well-located Bournemouth office
4. A stable, full-time role in a globally recognised tech business

As a Customer Support Specialist, your responsibilities will include:

1. Providing technical and non-technical support to customers across a range of software products
2. Assisting with product queries, order processing, and partner support
3. Escalating more complex issues to technical specialists in line with internal procedures
4. Keeping records up to date in the CRM system, following internal ticketing and case management processes
5. Developing in-depth product expertise and delivering excellent service across all customer touchpoints

As a Customer Support Specialist, your skills and experience will include:

1. Previous experience in a customer support or technical helpdesk role
2. Knowledge of Microsoft Office applications
3. Familiarity with sales processes and CRM systems
4. Excellent communication skills and the ability to deliver service with clarity and professionalism
5. A proactive and patient approach, with the ability to manage multiple queries calmly and effectively

If you're looking for a new challenge within a customer-focused, global tech company and want to be part of a friendly, performance-driven team - apply today or contact Harriet at Rubicon for more information.