Customer Support

Test Email; Shalden; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Training program

Job summary

Test Email is seeking a dedicated Customer Support Representative to join our team. You will ensure customer satisfaction by delivering exemplary and timely assistance, handling inquiries, and resolving complaints effectively.

You will manage high volumes of calls and emails, identify customer needs, document interactions, and contribute to ongoing product and service improvements while upholding our standards of service excellence.

Qualifications

• Experience in a customer support role.
• Track record of meeting or exceeding quotas.
• Strong communication skills, both phone and written.
• Familiarity with CRM systems.
• Ability to multitask and manage time effectively.
• High school diploma or equivalent; college degree preferred.

Responsibilities

• Managing large amounts of incoming calls and emails.
• Identifying customers' needs, clarifying information, researching every issue, and providing solutions.
• Establishing a good relationship and engagement with customers and facilitating the sales process.
• Maintaining customer records by updating account information.
• Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Contributing to team effort by accomplishing related results as needed.
• Understanding and promoting company programs.

Skills

Customer support experience

Active listening

Verbal communication

Written communication

CRM systems

Time management

Multi-tasking

Education

High school diploma or equivalent

Tools

CRM software

Job description

Test Email is seeking a dedicated Customer Support Representative to join our team. This role is mainly responsible for ensuring the satisfaction of our customers by providing exemplary and timely assistance, handling inquiries, and resolving complaints effectively.

Test Email is seeking a dedicated Customer Support Representative to join our team. This role is mainly responsible for ensuring the satisfaction of our customers by providing exemplary and timely assistance, handling inquiries, and resolving complaints effectively.

Responsibilities

• Managing large amounts of incoming calls and emails.
• Identifying customers' needs, clarifying information, researching every issue, and providing solutions.
• Establishing a good relationship and engagement with customers and facilitating the sales process.
• Maintaining customer records by updating account information.
• Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Contributing to team effort by accomplishing related results as needed.
• Understanding and promoting company programs.

Our Customer Support Representative is not only oriented in service but should also have a broad knowledge of the products or services that our company offers and how they can benefit our customers. The ultimate goal is to ensure that an excellent standard of service and a high level of customer satisfaction is achieved.

Qualifications

• Previous experience in a customer support role.
• Track record of over-achieving quota.
• Strong phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent verbal and written communication skills.
• High school diploma or equivalent; college degree preferred.

Test Email values its employees and provides a thorough training program and a supportive work environment. Our representatives have a direct impact on our relationship with our customers and are key to ensuring customer satisfaction.

Benefits

• Competitive salary package.
• Comprehensive medical benefits including dental and vision.
• A fun working environment with a fully-stocked kitchen and regular team bonding activities.
• Opportunities for professional development, travel, and attend industry events.
• Generous vacation package.

Test Email is a dynamic and rapidly growing company. We understand that our success is solely dependent on the success of our customers and we are committed to providing unparalleled support. We look forward to welcoming a new team member who shares our dedication to customer satisfaction.