Customer Support Specialist (Fully Remote UK)

Customer Support Specialist (Fully Remote UK), London

Client:

Bitfinex

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

Job Reference:

a3c53a674c46

Job Views:

4

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

How We Work

We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange. Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.

We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.

Key Responsibilities

1. Effectively handles inquiries and requests from corporate and professional traders
2. Continuously upgrade skill sets
3. Lead by example to demonstrate full ownership of outstanding customer service
4. Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives
5. Cross-team interactions
6. Work independently with minimum supervision, flexible with working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice

Minimum Requirements

1. Experience and a deep interest in working with Finance, Mathematics or Statistics
2. Good understanding of trading and derivatives markets
3. Strong analytical ability
4. Experience in customer relations, ability to handle requests and inquiries is essential
5. Excellent communication skills in English
6. Passionate about cryptocurrency and blockchain world
7. Detail-oriented
8. Security and privacy focus
9. Familiar with Office Suites (especially Excel)

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

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Created on 18/04/2025 by TN United Kingdom