Customer Support Specialist - fixed term

KLX Inc; Burgess Hill; On-site; GBP 25,000 - 35,000; Full time

Job summary

KLX Inc is seeking a Customer Support Specialist to join our team in Burgess Hill. You'll be responsible for managing customer inquiries and ensuring the fulfillment of services within the aviation industry. The ideal candidate will possess strong customer service skills, attention to detail, and a proactive approach to problem-solving. Join us in enhancing customer experiences and driving success in our operations.

Benefits

Simply Health Contribution

Employee Assistance Programme

Access to Boeing UKI Discount Program

Increased Vacation with length of service

Qualifications

• Some initial professional experience in customer service, ideally in aviation or wholesale.
• Strong practical English skills, both written and spoken.
• Attention to detail and the ability to work independently.

Responsibilities

• Provide internal customer support and manage an international customer base.
• Oversee processing of customer data related to spare parts deliveries.
• Ensure timely order processing and monitor deadlines regularly.

Skills

Customer service experience

Problem-solving

Organizational skills

Communication

Tools

SAP

MS Office Suite

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Customer Support Specialist - fixed term

Requisition Number: 99556

Location:

Burgess Hill, WSX, GB, RH15 9UF

Job Title: Customer Support Specialist - GCB5I2

Job ID:99556

Location: Burgess Hill, WS

About Us:
Join our Performance & Execution Team at Boeing, where we are committed to delivering exceptional service in the aviation industry. We are currently seeking a Customer Support Specialist to enhance our team.

As a Customer Support Specialist, you will:

• Provide internal customer support for the sale of consumables in the aviation industry.
• Manage an international customer base from order receipt through to payment, ensuring the fulfilment of agreed services.
• Coordinate responses to customer inquiries regarding spare parts requirements and facilitate the resolution of delivery issues.
• Oversee the collection and processing of supplier and customer data related to the delivery of spare parts, provisioning products, or related services.
• Enter, track, monitor, and coordinate customer material, delivery requirements, and returns for customer orders.
• Ensure timely order processing and administration, including regular deadline monitoring in daily coordination with the materials management and shipping departments to guarantee on-time deliveries.
• Communicate regularly with customers regarding the status of their orders, coordinate any potential changes, and provide updates on delivery timelines.
• Monitor returns and handle complaints, ensuring customer satisfaction and resolution of issues.
• Collaborate with internal teams to improve processes and enhance customer experience.
• Maintain accurate records of customer interactions and transactions in the system.

To be successful in this role, you should have:

• Ideally, some initial professional experience in customer service within the aviation sector and/or wholesale.
• A passion for daily customer interaction and the ability to work independently.
• Strong practical English language skills, both written and spoken.
• Initial experience with SAP (preferably SAP HANA) or other ERP systems would be advantageous.
• Proficiency in the MS Office Suite, particularly Excel.
• Excellent organisational skills and attention to detail.
• Strong problem-solving abilities and a proactive approach to customer service.

What you can expect from us:

• Simply Health- Contribution towards the cost of individual medical care, including eye tests and glasses, chiropody, dental costs and health and well- being.
• Employee Assistance Programme- Mental Health and wellbeing support
• Access to Boeing UKI Discount Program
• Increase in Vacation with length of service

Come and join the Boeing Family. Please send us your application documents, including your salary expectations and your earliest possible start date. Applicants with disabilities will be given priority consideration if they have the same qualifications and suitability. We look forward to your application exclusively through our online job board.