Customer Support Specialist (Czech & English) - Sofia, Bulgaria

Velenosi&Meredith; London; On-site; GBP 21,000 - 31,000; Full time

Job summary

A leading international lifestyle brand is seeking a Customer Support Specialist fluent in Czech and English to join their team in Sofia, Bulgaria. This full-time role involves assisting customers with product guidance and account management in a collaborative office environment. If you're passionate about customer service and want to grow your career, apply now!

Benefits

Competitive salary with additional annual payments

Private health insurance & wellness support

Paid training and structured onboarding

Career development in a growing international company

Modern office environment with a collaborative team

Qualifications

• Fluent in Czech (C2/native) and strong English (B2+).
• Previous customer service or retail experience is a plus.
• Comfortable working with digital tools.

Responsibilities

• Support customers with product guidance and account management.
• Assist with general inquiries via phone, chat, and email.
• Deliver outstanding service in a compliance-driven environment.

Skills

Communication

Problem-solving

Detail-oriented

Customer-focused

Job description

Were Hiring: Customer Support Specialist (Czech & English) in Sofia, Bulgaria

Are you fluent in Czech and passionate about helping others? Join our on-site team in Sofia, where you'll support adult consumers of a leading international lifestyle brand by assisting with product guidance, order tracking, account management, and general inquiries via phone, chat, and email all within a compliance-driven, fast-paced environment.

Location: On-site in Sofia, Bulgaria
️ Languages: Czech (C2/native) + English (B2+)
Shifts: Rotational: Mon -Sat (09:00 -23:00), Sun (10:00 -19:00)
Type: Full-time

Whats in it for you:

• Competitive salary with additional annual payments
• Private health insurance & wellness support
• Paid training and structured onboarding
• Career development in a growing international company
• Modern office environment with a collaborative team

You Bring:

• Native or C2-level Czech and strong English
• Excellent communication and problem-solving skills
• Comfort working with digital tools and support systems
• Previous customer service or retail experience is a plus
• Detail-oriented, reliable, and customer-focused mindset

Deliver outstanding service in a highly respected, regulated industry and grow with a team that values quality, compliance, and care.

Apply now and take the next step in your customer service career!

Contacts: [e-mail]