Customer Support Specialist (Customer Support Management)

Boeing Defence United Kingdom Limited; West of England; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Boeing in the United Kingdom seeks an experienced Supply Chain Manager for Fixed Wing programs. You will represent SCM, coordinate cross-functional tasks, and oversee TAF processes for P8 and E7 programs, while managing changes to baselines and stakeholder communications.

The role requires 5+ years in SCM, strong communication skills, and eligibility for UK security clearance. The position offers hybrid working with some on-site presence at designated locations in the UK.

Qualifications

• Minimum of 5+ years Supply Chain experience.
• Demonstrated experience working within dynamic global supply chains.
• SQEP across multiple SCM domains (Asset Management, Warehouse & Distribution, Supplier Management, Demand Forecasting); MRO project experience.
• Excellent verbal and written communication skills.
• Outcome focused with values-based leadership.
• Motivating team members to overcome milestones.
• Ability to obtain UK security clearance and UK residency.

Responsibilities

• Represent Fixed Wing SCM as the interface between the Fixed Wing Programme and Supply Chain.
• Prepare for and attend drumbeat meetings; communicate priorities within SCM.
• Coordinate tasks across the Supply Chain function and with stakeholders.
• Interface with all SCM areas including Supplier Management, Procurement, Operations, Forecasting and Asset Management.
• Oversee TAF processes for SCM across P8 and E7 programmes.
• Support Supply Chain Project Managers on Fixed Wing programmes (P8 and E7).
• Manage changes to baselines related to SCM scope and requirements.
• Triage and communicate changes to SCM teams; report on status, performance and risks.
• Coordinate artefact development for the ESGP process (SCM architectures, BOMs, SOPs, labor/travel bases, KPIs, schedules).
• Build positive relationships with internal and external stakeholders.
• Lead project planning for SCM projects and resource allocation.
• Operate in line with SCM & Project Management Best Practices.
• Hybrid work arrangement with some on-site work at designated locations.

Skills

Global SCM experience

Stakeholder management

Excellent communication

Security clearance eligibility

Leadership

Education

Bachelor's degree in a relevant subject

Job description

Responsibilities

• Represent Fixed Wing Supply Chain Management as the key interface between the Fixed Wing Programme and Supply Chain.
• This would include preparing for and attending key programme drumbeat meetings on behalf of Supply Chain Management and communicating priorities within the Supply Chain function.
• Communicate and coordinate tasks and activities across the Supply Chain function.
• This position interfaces with all SCM functional areas inclusive of Supplier Management and Procurement, Supply Chain Operations, Demand Forecasting and Asset Management.
• Oversee the TAF (Tasking Authorization Form, O&A) process for Supply Chain across both P8 (Level 3 TAFs) and E7 (Level 2 & 3 TAFs).
• Provide support to Supply Chain Project Managers across Fixed Wing programs including P8 and E7.
• Manage change to programme and contractual baselines as they relate to Supply Chain scope and requirements.
• Triage, impact assess and communicate these changes to across the all SCM teams.
• Responsible for managing overall SCM status, performance and critical issues within a project and functional management structure.
• Manages SCM performance, budget and risk and report across key programme/functional meetings.
• Oversee the generation of artefacts for the ESGP process on behalf of supply chain Coordinates the development and approval of SCM-related artefacts, including Supply Chain Architectures, Bills of Materials, Supply Chain Management Plans, Basis of Estimates for labour and travel, Key Performance Indicator development and other Schedules / CDRLs etc.
• Build and sustain positive relationships with internal and external stakeholders.
• Lead and capture project planning activities relating to SCM projects and the relevant resource for the projects.
• Operate in accordance with Supply Chain & Project Management Best Practices during the completion of all assigned work.
• This position offers the flexibility of hybrid working between the office and home, with the selected candidate expected to perform some work onsite at one of the designated locations.

Basic Qualifications, Experience & Skills

• Minimum of 5+ years Supply Chain experience.
• Demonstrated experience working within dynamic global supply chains.
• SQEP across multiple Supply Chain domains (Asset Management, Warehouse & Distribution, Supplier Management, Demand Forecasting) Experience in executing acquisition or sustainment projects within MRO industry Dynamic, innovative and self-motivated individual.
• Excellent verbal and written communication skills.
• Outcome focused and demonstrates strong values-based leadership.
• Demonstrable experience at motivating team members to overcome challenging milestones.
• Active or ability to obtain UK security clearance for which the UK Government requires UK residency

Preferred Qualifications and Experience

• University degree in a relevant subject.
• Actively working to or qualified in any of PMI; AMP; PRINCE2; CIPS Experience supporting proposal preparation for UK government contracts Experience working within a matrix organisation (desirable This position requires the ability to acquire a UK security Clearance for which the UK Government requires UK residency.
• The successful candidate will hold, or have the ability to acquire, Security Clearance (SC). All information will be checked and verified.

Work Authorization

• This requisition is for a locally hired position in the UK.
• Candidates must have current legal authorisation to work immediately in the United Kingdom.
• Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants.
• Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.
• Employer will not sponsor applicants for employment visa status.
• Relocation assistance is not a negotiable benefit for this position.
• Candidates must live in the immediate area or relocate at their own expense.
• Language Requirements: Not Applicable.
• Education: Not Applicable.
• Relocation: Relocation assistance is not a negotiable benefit for this position.
• Security Clearance: This position requires the ability to obtain United Kingdom Security Check.
• Visa Sponsorship: Employer will not sponsor applicants for employment visa status.
• Contingent Upon Award Program This position is not contingent upon program award.
• Shift: Not a Shift Worker (United Kingdom).

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