Customer Support Specialist (Customer Support Management)

Boeing; Gosport; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Boeing Defence United Kingdom Limited in Gosport is seeking a Senior Supply Chain Planner (Customer Supply Specialist) to join the Supply Chain Planning & Integration Team. The role focuses on the UK Rotorcraft Chinook Programme, delivering supply chain management and handling change tasks within the Additional Tasking portfolio to support MRO needs and new business initiatives.

You will represent SCM as the interface between Programme and Supply Chain, lead tasks from proposal through

Qualifications

• Ability to obtain UK security clearance and UK residency.
• Minimum 3 years of experience in a Supply Chain role.
• Experience with SAP or similar ERP tools and MS Office Suite.
• Strong analytical, communication and stakeholder management skills.
• Proven ability to manage multiple tasks from proposal to execution.

Responsibilities

• Represent Rotorcraft SCM as the interface between Programme and Supply Chain.
• Lead and oversee SCM tasks for the Additional Tasking portfolio from PPoA through delivery.
• Coordinate across SCM functions including Procurement, Demand Forecasting and Asset Management.
• Develop Statements of Work and Labour BOEs to capture resource requirements.
• Report on task metrics and ensure on-time delivery and cost efficiency.

Skills

Supply chain management

Analytical thinking

Project coordination

Communication

Education

Bachelor's degree in a related field

Tools

SAP

Microsoft Office

ERP systems

Job description

Customer Support Specialist (Customer Support Management) Company: Boeing Defence United Kingdom Limited Role Overview: Boeing Defence UK (BDUK) is seeking a Senior Supply Chain Planner (Customer Supply Specialist) to join its Supply Chain Planning & Integration Team based in Gosport. This full-time position will focus on the UK Rotorcraft Chinook Programme, providing supply chain management and executing change requirements through the ‘Additional Tasking’ portfolio in support of core Maintenance, Repair, and Overhaul (MRO) requirements and new business initiatives. The successful candidate will manage tasks from proposal through execution to delivery, gaining exposure to various functions both internally and with our customers. Strong communication and collaboration with stakeholders will be essential for achieving on‑time delivery and cost efficiency.

Job locations: Gosport -preferred, Bristol, Yeovil, UK.

Key Responsibilities

• Represent Rotorcraft Supply Chain Management as the key interface between Programme and Supply Chain.
• This would include preparing for and attending key Programme drumbeat meetings on behalf of Supply Chain Communicate and coordinate tasks and activities across the Supply Chain function.
• This position interfaces with all SCM functional areas inclusive of Supplier Management and Procurement, Supply Chain Operations, Demand Forecasting and Asset Management.
• Lead and Oversee the Supply chain aspects of the Additional Tasking portfolio from the initial (PPoA) through execution to delivery.
• Review new customer proposals to capture impact of change to Supply chain.
• Develop Supply Chain Statements of Work (SOW) and Labour Basis of Estimates (BOEs) to accurately capture resource requirements.
• Manage change to Programme and contractual baselines as they relate to Supply Chain scope and requirements.
• Triage, impact assess and communicate these changes to across the all SCM functions.
• Identify and document supply chain risks, develop associated mitigation plans, and report on these with project owners.
• Execute change to the core Programme.
• Place additional tasking spares requirements into SAP and mange delivery through US & UK supply chain teams.
• Develop and report on task metrics to highlight supply chain performance against contractual milestones.
• Collaborate with Commercial, Programme, Finance, Supply Chain, and Engineering teams to formulate task delivery strategies and milestone reports.
• Understand project milestones, capture actions and dependencies, track progress to completion, and present task status at Programme Management Reviews as required.
• Take on key projects and tasks to deliver cost and operational efficiency’s and improvements.

This position offers the flexibility of hybrid working between the office and home, with the selected candidate expected to perform some work onsite at one of the designated locations.

Basic Qualifications/Requirements

• The ability to acquire a UK security Clearance for which the UK Government requires UK residency
• A minimum of 3 years of experience in a Supply Chain role.
• Experience using inventory management tools or Enterprise Resource Planning (ERP) systems, ideally SAP.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
• Highly developed numeracy, analytical, and reporting skills.
• Strong attention to detail and excellent problem-solving abilities.
• Ability to prioritize and manage multiple tasks effectively from proposal preparation through to Execution.
• Team-oriented mindset with the capability to communicate rapidly and effectively across functions and Customers Dynamic, innovative and self-motivated with ability to work autonomously with minimal direction.
• Experience in Project Management, proposal preparation, including the writing of SOWs, labour BOEs

Preferred Additional Skills/(nice to have)

• A bachelor’s degree in business, logistics, supply chain management, or a related field is preferred.
• Experience working with the MoD and government contracts
• This position requires the ability to acquire a UK security Clearance for which the UK Government requires UK residency.
• The successful candidate will hold, or have the ability to acquire, Security Clearance (SC).
• All information will be checked and verified.
• Work Authorization: This requisition is for a locally hired position in the UK.
• Candidates must have current legal authorisation to work immediately in the United Kingdom.
• Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants.

Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Employer will not sponsor applicants for employment visa status.

Relocation assistance is not a negotiable benefit for this position.

Candidates must live in the immediate area or relocate at their own expense.

Language Requirements: Not Applicable

Education: Not Applicable

Relocation: Relocation assistance is not a negotiable benefit for this position.

Security Clearance: This position requires the ability to obtain United Kingdom Security Check.

Visa Sponsorship: Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program The position is contingent upon program award

Shift: Not a Shift Worker (United Kingdom)

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