Customer Support Specialist ContractFull TimePermanentTemporary

First Recruitment Services; Burgess Hill; On-site; GBP 25,000 - 30,000; Full time

Job summary

An international business in Burgess Hill seeks a Customer Support Specialist for a 6-month fixed-term contract. This role involves customer service, order processing, and administrative duties, requiring strong communication skills and experience with ERP systems like SAP. Successful candidates will enjoy a flexible working schedule, company benefits including health plans and free parking.

Benefits

20 days holiday plus bank holidays

Simply Health plan

Free parking

Qualifications

• Essential experience in an office-based customer service role.
• Strong communication skills, both verbal and written.
• Desirable experience with ERP systems and good Excel skills.

Responsibilities

• Manage an international customer base from order to payment.
• Handle customer complaints and track customer orders.
• Communicate with customers and suppliers regularly.

Skills

Customer service experience

Strong communication skills

Order processing

ERP systems experience

Microsoft Office skills

Tools

SAP

Job description

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Customer Support Specialist ContractFull TimePermanentTemporary, Burgess Hill

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Client:

First Recruitment Services

Location:

Burgess Hill, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e61494d24581

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

• Position:Customer Support Specialist (6 month fixed term contract)
• Location: Burgess Hill
• Hours: Monday to Friday flexi time. Starting between 8am and 9.30am and finishing between 4pm and 5.30pm (37.5 hours a week)
• 20 days holiday plus bank holidays (rising with service), Simply Health plan, Pension scheme, free parking

We have a 6 month fixed term contract available to start asap with an international business in Burgess Hill. This office based role mixes customer service, order processing and administration. Working with systems such as SAP, you will work with customers to process orders ensuring they ship on time as well as conduct all related administration and customer service tasks.

Job duties:

• Provide customer support in a fast paced and demanding role, managing an international customer base, supporting from order through to payment
• Order processing; collecting and processing customer and supplier data while working to agreed service levels
• Track supply, delivery and returns for customer orders
• Handle customer complaints
• Communicate regularly with customers and suppliers on the phone, over email and live chat on the status of orders

Skills & experience required:

• Experience in an office based customer service role is essential, ideally with experience in a product related sector such as wholesale, parts or manufacturing
• Strong communication skills verbal and written
• Experience processing customer orders
• Experience with ERP systems such as SAP is desirable
• Good Microsoft Office skills, particularly Excel
• Due to location, it is recommended you have your own transport if based outside of the local area

Salary, hours and company benefits:

• 5 hours a week, flexitime (start between 8am and 9.30am, finishing between 4pm and 5.30pm)
• 20 days holiday plus bank holidays (rising with service)
• Simply Health plan
• Free parking

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.