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An established industry player is seeking a Customer Support Specialist Coach to enhance service quality within their Contact Centre team. This role focuses on providing real-time coaching and support, empowering Customer Specialists to deliver exceptional service across multiple channels. You will play a vital role in fostering customer confidence in the financial services sector while developing your leadership skills under the guidance of the Operations Manager. If you're passionate about customer service and eager to make a difference, this opportunity is perfect for you.
Job Title: Customer Support Specialist Coach
Location: Aldgate, City of London
Contract Type: Permanent
Working Pattern: Full Time (5 days onsite)
About the Role:
Join our dynamic Contact Centre team as a Customer Support Specialist Coach. Reporting to the Contact Centre Operations Manager, you will play a crucial role in enhancing our customer service quality. You will provide real-time feedback, performance assessments, and best practices to empower our Customer Specialists in delivering exceptional service across multiple channels. This position not only focuses on customer support but also offers a unique opportunity to develop your leadership skills with the guidance of the Operations Manager.
As a champion of our brand, you will support our specialists in addressing technical queries and ensuring a positive experience for our customers, especially when they seek compensation during financial crises. Your efforts will directly contribute to fostering public confidence in the financial services industry.
Key Responsibilities:
Skills, Knowledge, and Experience Required:
Personal Attributes: