Customer Support Specialist

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Client:

C&M Travel Recruitment

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

6

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Travel Customer Support Specialist

A unique opportunity to join this award-winning luxury travel company who are expanding their Travel Customer Support team. This is a varied customer service role and will be responsible for supporting clients with pre and post travel bookings and queries on long-haul tailor-made bookings, whilst offering the highest level of service. This role is a great opportunity for someone who has excellent travel experience working within customer service, support, operations, or sales who is looking to build a career with a market leader in luxury travel. This is a fully home-based role and offers a salary of £27,500 and will be working Mon-Fri 9-5 (Saturdays during peak season).

Role & Responsibilities:

1. Manage incoming calls and emails from customers with any pre and post travel queries.
2. Handle product operational changes from suppliers (land & air); sourcing solutions for customers and liaising with customers, Retail, or Sales Travel Consultants as appropriate in relation to any significant supplier or in-house driven changes.
3. Confidently deliver schedule changes and/or ground changes to the customer to ensure their holiday itinerary is not impacted.
4. Actively upsell and negotiate to avoid cancellation and ensure that bookings are still secured.
5. Confidently handle booking checks to ensure everything is correct and identify potential errors.
6. Support essential pre-booking tasks; Health & Safety checks, ad hoc sourcing through suppliers, loading alternatives, etc.
7. Ensure timely handling of internal and external queries.
8. Building positive relationships with clients, internal teams, and suppliers.

Skills & Experience Required:

1. Experience working for a Tour Operator/Travel company within customer service, operations, or sales with knowledge of long-haul destinations.
2. Confident assisting clients over the phone with changes and amendments and experience with pre & post travel queries.
3. Excellent Worldwide Travel knowledge in particular Africa, India, Asia, America, Australia, and New Zealand.
4. Confident communicator with customers and internal departments.
5. Excellent level of attention to detail and confident working to timescales.
6. Knowledge of a GDS (Galileo, Amadeus, or Sabre) desired but not essential as training will be provided.

Salary of £27,500. Fully home-based Monday to Friday 9 to 5 (occasional Saturdays during peak season). Regular Fam trips to long haul destinations. 25 days holiday plus bank holidays increasing with length of service and your birthday off. Discounted holidays and ad hoc prizes! Fantastic opportunity to join this ultra-successful, prestigious travel company.