Customer Support Specialist

Cencora, Inc.; South Normanton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading logistics provider in the UK is seeking a Customer Support Specialist to manage client relations and ensure satisfaction. This role involves overseeing Customer Portal activities, handling queries effectively, and maintaining high service standards. Ideal candidates will possess GCSEs in Mathematics and English, with strong communication and relationship skills. Previous experience with customer portals is advantageous.

Qualifications

• Previous experience with customer/client portal management is desirable but not essential.
• Intermediate knowledge of Microsoft applications.

Responsibilities

• Deliver outstanding service to clients and customers.
• Manage Alloga UK Customer Portal activity.
• Respond to customer non-compliances.

Skills

Customer relationship skills

Microsoft Excel

Strong communication skills

Attention to detail

Education

GCSEs in Mathematics and English

Job description

This role is in support of Cencora's third-party logistics service in the UK operating through our Alloga business. As the Customer Support Specialist at Alloga, you will play a vital role in ensuring that all Client Management Information online activity is processed with precision and promptness for our major retail customers. Your expertise will be key in ensuring that clients and customers receive exceptional satisfaction levels.

• Deliver outstanding service to clients and customers to guarantee maximum satisfaction and build lasting relationships.
• Manage all Alloga UK Customer Portal activity and ensure client and customer deadlines are met.
• Portal activity includes:
• New Product Listing
• Loading Client Promotions and Deals
• Price Changes
• Invoice Query Management
• Product Complaint Management
• Shortages Management
• Complete EPOS data weekly for key retail customers for full-service clients.
• Gain a deep understanding of Alloga UK, its remit, and how this relates to clients and customers.
• Use customer portals to retrieve fine information, investigate, review, and challenge where appropriate.
• Review, investigate, and respond to customer non-compliances in relation to activities performed by Alloga UK and its clients.
• Understand and manage specific customer processes to ensure Alloga UK is the expert for both customer and client queries.
• Assist the Customer Relations Department with bank holiday planning for key customers.
• Collaborate with other Alloga UK departments where necessary to provide seamless support for customers and clients.
• Prioritise tasks effectively to meet the demands of our clients and customers.
• Communicate with customers and clients professionally to foster strong relationships at all levels.
• Be open to carrying out any reasonable requests as determined by management.
• Attend client and customer meetings when requested to represent Alloga UK with professionalism.

Minimum requirements: GCSEs or equivalent in Mathematics and English.

Work Experience: Previous experience with customer/client portal management is desirable but not essential.

• Skills and Knowledge:
• Intermediate knowledge of Microsoft applications, with a particular focus on Excel.
• Strong numeracy and literacy skills to handle customer/client queries effectively.
• Proven ability to use initiative and work independently.
• Exceptional relationship skills that create positive experiences for both customers and clients.
• Professional manner that reflects our brand values.
• Meticulous attention to detail to ensure accuracy in all tasks.
• Strong communication skills to engage with customers, clients, and Alloga UK colleagues.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!